CRM Executive

About Rhizik Digital

Rhizik Digital is a specialist retention marketing agency helping ambitious B2C brands build stronger customer relationships, increase customer lifetime value and drive sustainable growth.

We combine CRM expertise, behavioural insight and high-quality execution to help brands get more value from the customers they already have.

Our work spans retention strategy, CRM and lifecycle marketing, email and SMS, customer journeys, campaign execution, testing, optimisation and performance insight.

We believe sustainable growth comes from making customer experiences more relevant, more valuable and more commercially effective. We work collaboratively with our clients, combining strategic thinking with practical delivery to help them make better decisions and achieve stronger results.

We are looking for a proactive, organised and detail-oriented CRM Executive to support the delivery of retention marketing activity across a portfolio of B2C brands.

This is a role for someone who enjoys bringing plans to life, keeping projects organised and making sure the details are right. You will play an important role in delivering high-quality CRM campaigns, maintaining strong client communication and ensuring work progresses smoothly from planning through to execution.

You will work closely with CRM Managers to support strategy development, manage campaign tasks and content calendars, coordinate client assets and approvals, and complete initial quality assurance checks before work moves to the next stage of review.

You will also help keep projects on track by managing deadlines, following up on outstanding tasks and proactively flagging risks or issues. We value people who take ownership, communicate clearly and understand that reliable execution and a positive client experience are essential to great retention marketing.

As a specialist agency, we want someone who is curious about customer behaviour, keen to develop their CRM knowledge and motivated to understand how their work contributes to client results.

• Support CRM Managers in delivering retention marketing activity and maintaining strong client relationships.
• Respond to client communications in a timely, professional and personable manner, ensuring questions and requests are acknowledged and actioned.
• Proactively chase clients for required assets, content, approvals and information to keep projects moving.
• Keep clients and internal team members informed of progress, outstanding requirements and potential delays.
• Flag client concerns, communication challenges or relationship issues to the CRM Manager promptly.
• Support client onboarding, planning and ongoing account management as required.

• Support the planning and execution of CRM campaigns and lifecycle marketing activity across email, SMS and other relevant channels.
• Own and maintain client content calendars, ensuring campaigns, deadlines, assets and deliverables are accurately recorded and up to date.
• Manage day-to-day tasks and project timelines, coordinating dependencies and ensuring work progresses according to plan.
• Coordinate campaign requirements, client assets, content and approvals with clients and internal team members.
• Support campaign builds, scheduling, testing, reporting and other execution tasks as required.
• Provide support with CRM strategy development, planning and implementation, working closely with the CRM Manager.
• Proactively identify potential delays, blockers or competing priorities and communicate these early.

• Complete initial quality assurance checks on CRM campaigns and deliverables before they are reviewed by the CRM Manager.
• Check work for accuracy, consistency, correct links, content, targeting, formatting and alignment with the brief and brand guidelines, as relevant to the task.
• Ensure work is organised, documented and ready for review in line with Rhizik's ways of working.
• Flag errors, risks, unclear briefs or anything that could affect the quality or timely delivery of work.
• Communicate concerns around workload, team collaboration, client ways of working or internal processes to the CRM Manager.
• Take ownership of assigned tasks, follow through on commitments and seek guidance when needed.
• Contribute ideas and feedback to improve internal processes, campaign delivery and the quality of our work.