Quality Improvement Manager

Role Summary

BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow

TM by Building a Smokeless World. To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together.

The Quality Improvement Manager is responsible for leading quality performance continuous improvement initiatives, establishing, handling and improving the quality management system. Support compliance with quality and regulatory requirements by closely collaborating with SzIC, Operations, Manufacturing, Suppliers, etc., across all levels of the organization to leverage and implement guidelines. This includes improvement programs, policies, procedures, audits, training and management systems to drive improved quality across the Category and DRBUs.

Support actively and proactively the Consumer & Supply Quality Manager in developing and championing the implementation of a quality strategy for the Category based on Global Quality strategy and enable the End-to-End Category Quality with value-driven continuous improvement programs and initiatives toward improvement on consumer satisfaction, quality consistency and cost of quality.

Consumer & Supply Quality Manager

• Global Quality Leadership Team
• Manufacturing, NC R&D, Agri-Business & Product, R&S & Marketing Teams
• Above market & DRBU Quality teams
• DRBU & EM LTs
• Global Manufacturing

• External suppliers
• Technology suppliers
• Contractors

Global

Periodically to manufacturing sites, DRBU or EM.

• Representative of the category quality function to lead an End-to-End approach assuring quality of all product categories are commercialized according to specification and consumer requirements.
• Facilitate and support any end market critical issues with responsibility for supervising effective quality management in factories and end markets.
• Lead the delivery of activities related to Quality category management and end to end performance.
• Supervise key performance quality indicators, drive continuous improvements, and provide awareness of the business on improvement opportunities and design and manufacturing countermeasures.
• Ensure capability building across our manufacturing sites and DRBUs to enable effective and efficient quality processes setup for all product categories.
• Handle loss analysis on quality processes and materials/product performance and drive quality improvement initiatives within the Category operations to improve product performance and address processes related losses and cost of quality by investigating root causes. Implement preventive and corrective actions where appropriate.
• Implement standard procedures, processes and CBA for identified process related losses or material/product performance losses driving towards the Category improvement.
• Support the Quality improvement programme on the Category focus areas by defining priorities and deployment plan and driving towards the Category improvement.
• Lead Category quality improvement forums with multi-functional teams (Packaging, Product, Factories, EMs) to deliver quality improvements and provide the appropriate level of Quality training and education.
• Collaborate with Manufacturing and Quality sub-disciplines such as innovations, performance, and compliance for the effective delivery of Quality strategic objectives and targets by initiating and leading activities supporting the business ambitions within the New Categories network. Lead the deployment of Quality processes, systems, applications and tools that enable the organization to ensure our products are fit for purpose.
• Lead end to end consumer quality performance with a focus on customers and consumers experience through performance evaluation and identification of continuous improvement opportunities and ensure implementation of RCA/CAPA for top losses by providing follow up, visibility and effectiveness to LTs and Senior Stakeholders.
• Supervise Quality reporting for analysis, monitor and report progress against agreed targets and proactively develop improvement programmes…