Quality Improver

Job title: Quality Improver, Full Time

Department: Quality

GLS: T01

Working hours: Role is full time, 5 days a week, 37.5 hours, Monday - Friday

A brighter future awaits you

Cooper Vision is one of the world’s leading manufacturers of soft contact lenses with a presence in over 100 countries. Being part of Cooper Vision means helping improve the way people see each day. It’s more than making contact lenses, it’s about giving lens wearers freedom and confidence to move about their daily lives. We’re all about bright futures – for our people and those who wear our contact lenses.

Job summary – What to expect:

Lead quality investigations across the Packaging and Distribution Group, ensuring compliance with company procedures, timely completion, accurate root cause analysis, and effective corrective and preventive actions. Working with cross-functional teams, drive continuous improvement initiatives, lead quality improvement projects, and support compliance with regulatory and Quality System requirements across all business units.

Your responsibilities will include:

NCR / Quality Feedback / Complaints / SNC

Representing QA in NCR, Quality Feedback, Customer Complaint and SNC investigations

Performing root cause analysis and training this concept to others outside of the QA group

Monitoring the time taken to complete investigations with the aim of minimising customer impact

Completing investigation reports individually and with teams, leading meetings where appropriate

Evaluating effectiveness of corrective and preventative actions

Quality Improvement / Continuous Improvement

Leading and participating in project groups to improve the quality of products / processes

Developing supporting documentation for improvement projects including training material

Providing training to meet project requirements

• Risk Assessment Team member and Subject Matter Expert for Quality

Change Management

• ECO Change Analyst
• Support Engineering team and wider business with changes

Identifying Corrections, Corrective Actions and Preventive Actions within CAPA teams

Working with CAPA leaders to ensure quality issues are investigated in a timely manner, and appropriate corrective and preventative actions are implemented

Quality Data Trending

Review metrics where applicable to monitor performance of Quality processes, such as NCR, Customer Complaints, QFBs and SNCs

GMP

Providing GMP training

Representing QA in GMP improvement projects

Documentation

Technical Report writing

Engineering Study approval

Creating procedures and work instructions

Any other duties as directed by QA Management

A full job description is available upon request.

Experience &

Education:

Highly motivated and responsible.

Good written and verbal communication skills.

Good organisational skills.

Ability to work effectively either alone or as part of a team.

Ability to prioritise workload as appropriate.

Knowledge of quality improvement tools and processes.

Knowledge of ISO
14971, Application of Risk Management to Medical Devices

Computer literate, with knowledge of GPS, Baan, Red Prairie, Agile and Microsoft packages.

Flexibility to work across the UK sites.

Minimum of 1 years’ experience in a regulated industry

Knowledge of Contact Lens and Packaging & Distribution processes

Experience in Quality or Engineering an advantage

Knowledge of ISO
13485 beneficial

Knowledge of and experience of using ISO
14971, Application of Risk Management to Medical Devices

What we offer:

You will receive competitive compensation and a fantastic benefits package including 25 days holiday, pension scheme, healthcare cover, life assurance, access to our Wellness Platform to support you in mental health and wellbeing, a discounted contact lens scheme and much more!

We are committed to our employees’ personal…