Property Administrator Property Management PM Hub, United Kingdom

Job Title: Property Administrator

Location: Southampton

Brand: Leaders

Salary: £28,500 OTE inclusive of commission

Hours: Monday - Friday 9am - 5.30pm

Hybrid working offered once successful completion of a 6 months probation period.

Leaders as part of LRG, is a well‑established and reputable property group across the UK. With a history rooted in proving exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction and expertise in the property market.

Reporting to the Team Manager/Head of Centre, Leaders are seeking a Property Administrator to join our dedicated and dynamic team based in Southampton
. As a Property Administrator, experience is not required as full training will be given. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our tenants and landlords, assisting them with inquiries, booking appointments and ensuring a smooth process throughout the tenancy from beginning to end.

• You’ll be expected to provide excellent levels of both telephone and written communication for the duration of the tenancy.
• Responsible for accepting and understanding tenants maintenance requirements, providing a triage service to try to resolve issues.
• If unable to resolve, then communicate this to the landlord with a solution to the problem and arrange works with a dedicated contractor.
• Updating all parties on a regular basis by phone, email or text and logging notes.
• To make regular ‘well‑being’ calls to the landlord.
• Working with the property management team to ensure that all works are completed and invoiced within 21 days and updating customers on progress.
• Working with the property management team to ensure that all mandatory compliance / legislation is in place on all properties, and if this has not occurred, that the company process has been followed.
• Working with the Property Inventory Clerks to ensure all properties have been inspected as required and that landlords and tenants have been fully communicated to in line with company policy.
• Placing calls to all managed landlords and tenants 2 weeks prior to vacation to ensure they understand the checkout process and time frames.
• Dealing with non‑managed deposits that are part of the No Deposit Scheme.
• To ensure checkout process is followed and communication is sent out within company process via the Depositary site.
• To work with the team leaders, head of centres and branch network to understand the reason for any lost units.
• To maintain high levels of communication to internal and external customers.

• Excellent communication, written and verbal.
• Professional telephone manner.
• Organizational skills, time management and attention to detail.
• Full UK Driving License Required

• Proven track record for career growth and advancement within the company.
• Market‑leading training and ongoing professional development.
• Access to a diverse portfolio of properties.
• Supportive and collaborative team environment.

• Competitive base salary and additional incentives.
• Quarterly and yearly awards.
• Salary sacrifice pension scheme.
• Generous Holiday allowance, increasing by 1 day per year based on service.
• Excellent Parental leave and newly introduced Fertility policy.
• Staff discounts.

LRG is an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referrals from Recruitment agencies, and any such submissions will not be considered.