Property Manager Elevate Tenant & Landlord Care

Job Title:Property Manager

Location:
Southampton

Brand:
Leaders

Salary: £28,500 OTE inclusive of commission.

Hours:
Monday - Friday 9am-5.30pm

Opportunity for hybrid working 1 - 2 days a week after successfully completing a 6 month probation period.

Full UK Driving License required.

About Leaders:

Leaders as part of LRG, is a well- established and reputable property group across the UK. With a history rooted in proving exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction and expertise in the property market

Job Summary and key responsibilities:

At LRG we are not just managing properties, we are building long-term relationships based on Passion, Bravery, Integrity, and Respect, these being our core operational values. Our team is driven to deliver outstanding service to both landlords and tenants, and we’re looking for someone who shares these values to join us as a Property Administrator, within ourSouthampton Property Management Centre.

Reporting to the Team Manager/Head of Centre, Leaders are seeking a Property Manager to join our dedicated and dynamic team based inChandlers Ford. As a Property Manager, experience is beneficial but not essential. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our tenants, landlords and contractors ensuring a smooth process throughout the tenancy from beginning to end.

Key Responsibilities:

Bravery

• Approach every customer interaction with confidence and initiative, offering clear and proactive telephone and written communication throughout the tenancy journey.

• Take ownership of tenant maintenance requests by providing a triage service, using sound judgement to resolve issues directly where possible.

• When escalation is necessary, communicate transparently with landlords, proposing clear solutions and coordinating with trusted contractors to ensure timely resolution.

• Proactively reach out to landlords for well-being check-ins, building strong, trusting relationships.

• Support the team in understanding the reasons behind any lost properties, contributing ideas for improvement and service retention.

Integrity

• Keep all stakeholders fully informed through timely updates via phone or email, ensuring all communication is accurately logged in line with company policy.

• Uphold company procedures and compliance requirements by working closely with the property management team to ensure all legal and safety standards are consistently met.

• Ensure deposits, are managed honestly and within agreed time frames, adhering to all relevant processes via the Depositary platform.

• Maintain transparency in all check-out communications with landlords and tenants, ensuring timelines and expectations are clearly explained and met.

Passion

• Deliver every aspect of the role with energy and commitment to excellence, striving to exceed customer expectations in both service and communication.

• Play a proactive role in progressing property maintenance works, ensuring completion, invoicing, and customer updates all occur as quickly as possible aiming to have completed within a maximum of 18 days.

• Engage with the Property Inventory Clerks to ensure inspections are completed as required, and communicate results effectively to all parties.

• Place timely calls to landlords and tenants two weeks before a tenancy ends, ensuring they fully understand the check-out process and feel supported throughout.

Respect

• Treat every landlord, tenant, and colleague with empathy, fairness, and professionalism, fostering a collaborative environment across the team and branch network.

• Uphold respectful communication standards, ensuring both internal and external stakeholders receive timely, courteous, and helpful service.

• Collaborate closely with Team Leaders, Head of Centres, and branch teams to ensure alignment in service delivery and shared responsibility for performance outcomes.

• Maintain clear, honest communication at every stage of the customer journey, ensuring people feel valued, listened to, and respected.

What are we looking for:

• Excellent communicator with a confident, empathetic, and respectful approach

• Organised, self-motivated, and calm under pressure

• ARLA/Property Mark qualification preferred

• A natural problem-solver who brings bravery and initiative to every challenge

• Committed to acting with integrity in every aspect of the role

• Full UK Driving License

What we can offer you:

• Proven track record for career growth and advancement within the company

• Market leading training and ongoing professional development

• Access to a diverse portfolio of properties

• Supportive and collaborative team environment

Benefits:

• Competitive base salary and additional incentives

• Quarterly and yearly awards

• Salary sacrifice pension scheme

• Generous Holiday allowance, increasing by 1 day per year based on service

• Excellent Parental leave and newly introduced Fertility policy

• Staff discounts

• A company culture built on…