Resident Liaison Officer

Resident Liaison Officer – Brighton & Hastings (SUSSEX)- Planned Maintenance

Salary:
Up to £32K + package

Location:

Brighton & Hastings

Job Type:Permanent

Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team on kitchen and bathroom refurbishments in the Brighton & Hastings area.

• Appointment Booking:
  Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents.
• Condition Surveys:
  Conduct surveys to assess property conditions prior to and post-work.
• Resident Support:
  Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships.
• Collaboration:
  
  Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines.
• Relationship Building:
  Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved.

• Proven experience as a Resident Liaison Officer, ideally within planned maintenance or similar projects.
• Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors.
• Strong IT skills to manage scheduling, reporting, and communication.
• A proactive and customer-focused approach to problem-solving.
• Ability to work well within a team and manage multiple tasks simultaneously.

Fortus Recruitment is an equal opportunities employer.