Retail Bureau Manager

Join to apply for the Retail Bureau Manager role at eurochange
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Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

• Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies.
• Inspire and coach your team to deliver personalised, engaging experiences for every customer.
• Build lasting relationships with customers, understanding their travel needs and matching them with the right products.
• Actively promote our full range of services to help customers make their travel money experience better, simpler, and more convenient.
• Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally.
• Lead by example in delivering our eurochange sales framework and maintaining our high standards.
• Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust.
• Conduct regular cash reconciliations and audits to manage risk and minimise losses.
• Analyse branch KPIs and performance data to identify opportunities for improvement.
• Train and mentor your team to grow their skills, confidence, and careers.
• Manage operational excellence by keeping your branch organised, secure, and compliant with all regulations.
• Collaborate with peers, Regional Managers, and Support Centre teams to share insights and drive success across the wider business.
• Proactively seek opportunities to innovate and improve processes that enhance the customer experience.

• Lead by example, embodying eurochange’s values in every interaction.
• Communicate clearly and confidently, ensuring your team knows what’s expected and feels supported.
• Empower your team to make decisions, solve problems, and take ownership of their performance.
• Recognise and celebrate success, motivating your team to achieve and exceed their targets.
• Demonstrate resilience and adaptability in a fast‑paced retail environment.
• Foster a positive, inclusive workplace where everyone feels valued and can thrive.
• Give and receive feedback openly and constructively, always looking for ways to improve.
• Stay commercially aware, understanding how your decisions impact the branch and the wider business.

• Proven experience leading teams in a retail, banking, or financial services environment.
• A commercial mindset with a track record of meeting and exceeding sales targets.
• Strong leadership skills with the ability to motivate, coach, and develop others.
• Financial acumen, including managing budgets, cash handling, and risk controls.
• Knowledge of AML, KYC, and financial compliance standards.
• A passion for customer service and relationship building.
• Excellent communication, problem‑solving, and organisational skills.

• Colleague Rate on Travel Money
• 28 days holiday (inclusive of bank holidays)
• High Street Discounts
• Free 24/7 Virtual GP service for you and your family
• Cycle to Work Scheme
• Employee Wellbeing & Financial Support through Retail Trust
• Employee Assistance Programme – because you matter!
• Wagestream – access your earned wages when you need it
• Recognition Awards for outstanding service
• Additional holiday entitlement after 1 year
• Life Assurance
• …and much more!

To be the UK’s go‑to travel money provider, adding value to every customer’s journey.

Foreign exchange… but better, simpler & more convenient. We’re the trusted inspirational experts.

We Strive | We Trust | We’re Aspirational | We’re Responsible | We’re Sincere

• Mid‑Senior level

• Full‑time

• Other

• Retail

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