Customer Service Assistant - SPAR Fawley Road

About Appleby Westward

Appleby Westward is the SPAR Wholesaler and Retailer covering the West of England. Our Retail Distribution Centre and Support Offices are based in Saltash, Cornwall, where we employ around 2,000 colleagues who support our wholesale distribution operations for both our independent retail estate and company‑owned retail stores, as well as work within our SPAR network. Our SPAR retail stores are the leading convenience brand, operating in communities from Chichester in the east, to Land’s End in the west, and to Bristol and Salisbury in the north.

In addition to offering convenience goods, groceries, chilled foods, and food‑to‑go, we also provide essential local services at selected locations, including Post Office services, lottery, and online collection and delivery services. We have pride in serving our communities and strive to provide an efficient, quality customer service for all our customers. We also play a big role in local charity and community support and are active in fundraising for local organisations and our main charity partner Marie Curie.

Nestled on the south coast of England, Southampton exudes character with its mix of maritime heritage, medieval architecture, and a bustling port that opens into the Solent. Known as the "Cruise Capital of the UK," Southampton welcomes visitors with a vibrant cultural scene, diverse shopping districts, and the fascinating Sea City Museum. Whether you’re walking the historic city walls or enjoying the green spaces of Southampton Common, the city captures the essence of a dynamic coastal hub with deep historical roots.

Pop in to the SPAR on Foundry Lane and see why it’s a favourite among locals. We are now looking to add talent to our retail store team.

This is not just a job in a shop, it’s a retail career with training, learning and apprenticeship opportunities that are endless. Here is a taster of what you’ll do and what you’ll need to show us:

• Warm Welcomes: greet customers with a smile, provide excellent service, and go the extra mile for our community.
• Store Standards: play a vital role in ensuring everything runs smoothly.
• Customer Satisfaction: use product knowledge, stay updated with promotions, and create eye‑catching displays to delight our customers.
• Transaction Accuracy: maintain attention to detail to process all sales transactions accurately and efficiently, including cash up tills and ensuring company monies are secure.
• Stock Management: take ownership of receiving, replenishing, and displaying stock.
• Cleanliness: help maintain a clean and tidy store environment.
• Legal Compliance and Food Quality: be fully trained to ensure product quality and compliance with labelling and allergen regulations.
• Age‑Related Sales: ensure personal compliance with Age‑Related Sales regulations and Think 25 guidance.
• Health and Safety: understand and follow all Health and Safety guidelines to ensure the safety of colleagues and customers.

• 10% discount on all in‑store purchases.
• 5.6 weeks of leave per year, calculated on a pro‑rata basis.
• Employee Assistance Programme: access to Grocery Aid for support with any challenges you might face.
• Company Pension Scheme: available after just 3 months of service.
• Career Progression Opportunities: apprenticeships, tailored learning journeys, and potential to become Store Managers over time.

If you have a passion for customer service, enjoy working in the community, and can demonstrate how you will contribute to our retail team, apply below and start your journey with us. Together, let’s create a welcoming, efficient, and safe shopping experience for everyone!