Sales Assistant

Hours: 28 per week

Location:
Southampton HSL

Salary: £13.45 per hour

We are looking for a Sales Assistant to join our welcoming team. Can you deliver an exceptional level of personalised service both in store and in customers’ homes, to introduce them to feel good furniture and in turn improve their wellbeing? Then this opportunity could be the perfect fit.

From the moment our customers walk through the door, or you walk into their home, you'll be creating a warm and memorable experience. That might mean greeting them with a smile, helping them dodge the rain with an umbrella, and guiding them through our unique chair fitting service. You'll help customers discover the wellbeing benefits of our expertly designed chairs and sofas, supporting them in finding a style, fabric and size that truly suits their needs.

You'll also help keep the showroom looking its best, ensuring everything feels fresh, tidy and welcoming. We're open every day, so you'll need to be happy working a mix of weekdays and weekends. A DBS check will apply, as this is a customer-facing role.

• Provide personalised service in store and at customer homes
• Guide customers through chair fitting and product showcase
• Maintain showroom appearance and cleanliness
• Support sales and customer service objectives

• Warm, empathetic and friendly approach
• Great eye for detail and pride in presentation
• Passion for people and helping others
• Previous experience in retail sales and customer service is a plus
• Enthusiasm, positive attitude, eagerness to learn
• Honest, professional, and a team player

• Health cash plan – cashback on dental, optical and more
• Discounted shopping & gym memberships with Westfield Rewards
• Colleague discount (friends and family too!)
• 30 days holiday (pro rata), rising to 33 with long service
• Contributory pension and death-in-service cover
• Discretionary bonus
• Free onsite parking (at most locations)
• Surprise & delight events throughout the year

You'll be supported with in-depth training through our HSL Academy at Comfort House in West Yorkshire, with hands‑on learning and expert guidance from our independent Occupational Therapist, Julie Jennings. We're proud to help our people grow.

At HSL, we don't just sell furniture – we create feel good moments. Each piece is handcrafted to support comfort and wellbeing, tailored to fit the individual. Our commitment to world‑class service has earned us an incredible 4.9/5 rating on Trustpilot, and we have been proudly recognised as a 2 Star Outstanding company by Best Companies in 2024. We build a community where you are valued, inspired to make a difference and empowered to do the right thing.