Costa Store Manager

Overview

The Role:

Store Manager. As Store Manager, you'll be the driving force behind your store's success – setting the tone, coaching your team, and ensuring every customer receives an outstanding Costa experience. You will lead from the front and take ownership of your store's performance, people, and day-to-day operations.

We’re looking for a dynamic and experienced leader who thrives in a fast-paced environment and understands how to balance people, performance, and operational excellence.

• Lead and inspire a team of Baristas, Barista Maestros, and Assistant Managers
• Deliver an exceptional customer experience while upholding brand standards
• Manage store performance and drive key metrics including sales, customer satisfaction, and team engagement
• Ensure operational excellence, including compliance, cleanliness, and health & safety
• Recruit, onboard, and develop your team with clear growth plans
• Drive commercial success through smart decision-making and team motivation
• Launch seasonal campaigns and ensure flawless execution on the shop floor

• Previous management experience in retail, hospitality, or a similar customer-facing role
• A passion for people development, coaching, and leading high-performing teams
• Strong commercial acumen with a results-driven mindset
• Excellent communication and organisational skills
• Full flexibility with working hours and a proactive attitude
• A hands-on leadership style and a love for great coffee

• Instant Perks with Boostworks – Access exclusive discounts and team rewards from day one
• We’ve Got Your Back – Free, confidential support through our Employee Assistance Programme (Life & Progress)
• Wagestream Access – Real-time access to earnings, budgeting tools, and smart savings
• Secure Your Future – Company Pension Scheme and long-term financial security
• Learn While You Lead – Tailored leadership training and qualifications via Yuzu Training
• Free Lunch & Drinks Every Shift – Lunch and handcrafted drinks on the house
• Perks That Go Beyond You – Discounts for yourself on and off shift
• Loyalty Pays Off – Long service awards as you grow with us
• We Celebrate You – Recognition from day one to key milestones
• Team Wins = Bonus Time – Store-wide performance bonuses when targets are met

Ready to Lead a Store, Inspire a Team, and Deliver Greatness? If you're a passionate, results-driven leader with a heart for people and a head for business, we'd love to hear from you.