Retail Customer Advisor

Three Retail Customer Advisor

Location: Southampton

Salary: £13.72 per hour + on‑target bonus of 15%, paid monthly based on store performance

Working Hours: 24 hours across 4 days per week, including weekends.

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting‑edge products and services will help us achieve unparalleled standards while hitting sales targets together as a team.

• Customer Engagement:
  Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
• Service Excellence:
  Create exceptional experiences through tailoring and promoting our innovative products and services.
• Performance Enhancement:
  Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
• Solution Efficiency:
  Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.

It all starts with you. We are looking for individuals who want to "wow" our customers by demonstrating how technology can transform everyday moments.

• Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
• Team
  
  Collaboration:
  
  The ability to work well within a team, contributing to a positive and high‑performing environment.
• Problem Solving:
  Resourceful and proactive in resolving customer enquiries and challenges.

Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most. Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We’ll support you with ongoing development opportunities to build your skills and confidence.

We provide a competitive package of pay and benefits that reward you for your hard work while supporting your health and well‑being. We offer great pay, bonuses, up to 31 days off plus 2 bank holidays. You can personalise our benefits such as discounts, vouchers, a pension plan and more. We help with your career through learning and development tools.

We believe everyone should have the opportunity to interview for a role that matches their skills. We have identified a range of reasonable adjustments to help you feel comfortable and perform at your best during the interview process. If you require any reasonable adjustments or have an accessibility request, please contact your recruiter directly or email  for guidance.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are – your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.