Outbound Senior Personal Cruise Advisor

Overview

The Princess Cruises Outbound Senior Personal Cruise Advisor is accountable for meeting individual sales targets by proactively working to secure bookings from assigned guest leads. As a trusted expert in our product, you will provide existing and new-to-brand guests with tailored recommendations and customised cruise packages, consistently delivering against all sales‑related targets and contributing to the overall business success.

• Proactively contact leads through outbound dialing and email to develop relationships and generate sales.
• Ensure all opportunities to maximise revenue are utilised through upgrades, cross‑selling and additional products/services.
• Demonstrate a strong understanding of current commercial focuses, campaigns and programme launches and proactively market these to your assigned leads.
• Maintain excellent product and brand knowledge to aid the close of a sale.
• Contribute feedback on the success of campaigns and programme launches, suggest new initiatives to secure more sales and share guest sentiment.
• Process credit/debit card transactions confidentially and accurately.
• Establish, manage, own and develop relationships with all assigned guest leads, both past and new-to-brand, to generate repeat bookings.
• Support guests with amendments to their reservations and advise on any questions via email, inbound and outbound calls.
• Confidently handle challenging situations, proactively owning and resolving any issues and complaints.

• Proactive Sales and service experience in a customer‑focused environment.
• Proven success in achieving sales targets.
• Excellent relationship management skills.
• A high level of attention to detail and accuracy.

• Professionalism – be ready for work, courteous to colleagues, and protect customer information.
• Positive attitude.
• Organisation skills.
• Team collaboration.
• Motivation and drive to reach personal and team goals.

This role is classified as CUK
12 and is available on a full‑time, permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office. First six weeks of training run Monday to Friday 9:00 to 18:00. Average working hours are 37.5 per week. You will be required to work shifts between Monday‑Friday 8:30 am‑6 pm and 1 in 5 Saturdays 9 am‑5 pm.

• Employee discounted cruising plus Friends and Family offers.
• Recognition scheme with prizes and awards.
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers.
• Extensive learning and development opportunities.
• Employee‑led networks.
• Company‑paid Health Cash Plan and health assessment.
• Discounted retail and leisure via discounts portal.
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme, Aida.
• HAP Alaska‑Yukon.
• Employer:
  
  Carnival Corporation & plc.
• Subsidiaries:
  Holland America Line, Carnival Cruise Line, Carnival UK, Costa, Princess, Seabourn.