Customer Engagement Executive

Customer Engagement Executive – Hedge End, Southampton, United Kingdom

We’re working with a leading technology business that provides innovative security and surveillance solutions to customers across the UK. Due to continued growth, they’re looking for a Customer Engagement Executive to join their team and become a key part of their customer journey.

This is a fantastic opportunity for someone who enjoys speaking with people, understanding their needs, and creating meaningful conversations that lead to successful business relationships.

You’ll be the first point of contact for potential customers and partners. Working alongside the wider sales team, you’ll engage with warm and targeted leads, understand their requirements, and arrange conversations with specialist sales consultants where there is a genuine opportunity to help.

You’ll play an important role in creating positive first impressions, developing relationships, and helping the business continue to grow.

• Contact prospective customers and partners via phone, email and other communication channels.
• Build rapport and understand customer requirements.
• Engage with warm leads and identify potential opportunities.
• Qualify enquiries and arrange appointments for the sales team.
• Maintain accurate records and update CRM systems.
• Support the wider sales team with lead management and customer engagement activities.
• Research businesses and identify opportunities to connect with key contacts.

• Experience in a customer-facing, sales support, appointment-setting or business-development role.
• Strong verbal and written communication skills.
• Confidence to pick up the phone and start conversations.
• A proactive and self-motivated approach.
• Good organisational skills and attention to detail.
• Experience using CRM systems is beneficial.
• Ability to understand technical products and explain their value clearly.
• Access to own transport (required due to location).

You’ll be joining an established and growing business where your contribution will have a direct impact. This is a role where you’ll be trusted to build relationships, develop your skills, and become an important part of the company’s continued success.

If you enjoy speaking with people, creating opportunities, and being part of a supportive team, this could be the perfect next step.