Trade Parts Specialist

Trade Parts Specialists - Mercedes-Benz Warrington

Want to be the best you can be? It's what drives us too. Working in our parts department as a Parts Advisor you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers. As part of a successful, global automotive group, you'll broaden your experience across both sites and brands.

And with the right support from us, you'll be able to progress as high as you can aim.

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry‑leading family‑friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle‑to‑work scheme
• Prioritise your wellbeing with dedicated support for you and your family 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone. Life assurance with the option to increase cover

• Handle Trade Enquiries – Respond to inbound requests via phone, email, and platforms like Web Parts, accurately identifying and quoting parts
• Process Orders & Apply Discounts – Raise orders, quotes, and invoices in the DMS, applying relevant trade discounts and upselling related parts
• Support Account Setup & Maintenance – Assist in onboarding new trade accounts and maintain accurate customer details, pricing, and delivery preferences
• Follow Up & Reactivate Accounts – Conduct outbound calls to follow up on quotes, re‑engage lapsed accounts, and promote current campaigns
• Coordinate Fulfilment & Dispatch – Liaise with warehouse and delivery teams to ensure timely dispatch and communicate delivery updates to customers
• Monitor Credit & Resolve Queries – Work with credit control to flag overdue accounts and resolve invoice issues (without handling collections)
• Drive Sales & Upsell Opportunities – Identify associated parts and consumables to support first‑time fixes and increase average order value
• Track KPIs & Customer Satisfaction – Monitor performance metrics like sales volume, order accuracy, and customer feedback to support continuous improvement

• Previous experience in a sales or customer service role, demonstrating the ability to achieve targets and build relationships
• Ability to deliver first‑class customer service with energy and enthusiasm
• Strong organisational skills with the ability to meet deadlines, with excellent attention to detail
• Exceptional listening and communication skills, focused on understanding customer needs
• Must hold a valid UK driving licence

We value diversity and believe it strengthens our team.