Product Support Account Manager

Overview

Finning is the world's largest Caterpillar dealer. We pride ourselves on delivering exceptional customer experiences and innovative solutions. We are looking for a commercially driven and customer-focused Product Support Account Manager to join our team within the Energy and Transportation sector.

Finning (UK) Ltd

1 opening, permanent position.

The Product Support Account Manager is responsible for maximising revenue and profitability across parts and service sales through the effective management and development of a portfolio of new and existing customer accounts. You will play a key role in driving growth, strengthening customer relationships, and identifying new opportunities across aftermarket services. Acting as a trusted advisor to customers, you will promote tailored support solutions while collaborating internally to deliver best‑in‑class service and achieve ambitious sales targets.

• Manage and develop an assigned portfolio of customer accounts to grow parts and service revenue while maintaining target profitability
• Identify and convert new business opportunities, including lapsed accounts and campaign‑driven leads
• Establish and grow Customer Value Agreements (CVA’s) with key and high‑potential customers
• Maintain accurate and up‑to‑date opportunity pipelines using CRM tools (e.g. FST) and ensure data integrity across all designated accounts
• Deliver structured call planning, maintaining regular contact through weekly, monthly, and quarterly cycles
• Prepare and submit monthly activity reports and sales forecasts in a timely and professional manner
• Act as the primary point of contact for customers, building trusted relationships with key decision‑makers and influencers
• Proactively resolve customer complaints and disputes, ensuring timely and satisfactory outcomes
• Collaborate cross‑functionally to maximise sales opportunities across product support and new equipment offerings
• Support, mentor, and share best practice with internal sales colleagues where required
• Monitor competitor activity and market trends, feeding insights back into the business

• Minimum 2–3 years’ proven sales experience within a relevant product support or engineering‑led, B2B environment
• Demonstrable track record of achieving and exceeding revenue and margin targets
• Experience managing customer accounts and developing long‑term commercial relationships
• Strong negotiation and relation management skills
• Ability to interpret and work with technical and operational data
• Strong organisation and planning capability with disciplined pipeline management
• Team player with the ability to collaborate across multiple functions

• A comprehensive benefits package
• A supportive and collaborative work environment
• Opportunities for professional growth and development

Finning is a diverse and inclusive employer and is an equal opportunity employer. We do not discriminate based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, or mental or physical disabilities. We are committed to providing reasonable accommodations or adjustments to individuals with disabilities during the recruitment process. Finning is a forces‑friendly employer, signed to the Armed Forces Covenant, and pledges to treat those who serve or have served and their families fairly.