Customer Engagement Executive

Hedge End, United Kingdom | Posted on 26/06/2026

We’re working with a leading technology business that provides innovative security and surveillance solutions to customers across the UK. Due to continued growth, they’re looking for a Customer Engagement Executive to join their team and become a key part of their customer journey.

This is a fantastic opportunity for someone who enjoys speaking with people, understanding their needs, and creating meaningful conversations that lead to successful business relationships.

As a Customer Engagement Executive, you’ll be the first point of contact for potential customers and partners. Working alongside the wider sales team, you’ll engage with warm and targeted leads, understand their requirements, and arrange conversations with specialist sales consultants where there is a genuine opportunity to help.

You’ll play an important role in creating positive first impressions, developing relationships, and helping the business continue to grow.

• Contacting prospective customers and partners via phone, email, and other communication channels
• Building rapport and understanding customer requirements
• Engaging with warm leads and identifying potential opportunities
• Qualifying enquiries and arranging appointments for the sales team
• Maintaining accurate records and updating CRM systems
• Supporting the wider sales team with lead management and customer engagement activity
• Researching businesses and identifying opportunities to connect with key contacts

We’re looking for someone who is confident speaking with people, enjoys building relationships, and can communicate professionally with customers and businesses.

You’ll ideally have:

• Experience in a customer-facing, sales support, appointment setting, or business development role
• Strong verbal and written communication skills
• The confidence to pick up the phone and start conversations
• A proactive and self-motivated approach
• Good organisation skills and attention to detail
• Experience using CRM systems would be beneficial
• The ability to understand technical products and explain their value clearly

You’ll be joining an established and growing business where your contribution will have a direct impact. This is a role where you’ll be trusted to build relationships, develop your skills, and become an important part of the company’s continued success.

If you enjoy speaking with people, creating opportunities, and being part of a supportive team, this could be the perfect next step. Due to the location of the business, you will need to have access to your own transport.