Control Room Manager

CCTV Duty Controller - Westquay Southampton

Mitie has a great opportunity at Hammerson Westquay Shopping Centre. We are looking for a Duty Controller to join the team on site. Your shift pattern will be a 4 on 4 off rota (07:00-19:00 & 19:00-07:00) with a pay rate of £15.00 per hour.
SIA CCTV Licence is essential for this role.

• Employee Shares Scheme
• Staff Retailer Discount
• Discount Scheme
• Pension Scheme
• Extensive Training Package
• Childcare Vouchers
• Cycle to Work Scheme
• Give as you earn
• Salary Finance
• Competitive Holiday allowance
• Competitive Pay Rate
• Life Cover
• Share Incentive Plan
• Save as you earn
• Virtual GP
• Employee Assistance & Counselling

• All common and public areas of the shopping centre
• The Client emergency and evacuation procedures
• Officer time and attendance
• Health, safety & welfare of the Mitie site‑based team Incidents that affect The Client and Mitie
• Business Continuity Planning centred on the continued operation of the control room and shopping centre
• Client building security and safety
• Providing a high standard of response to telephone and email enquiries
• Supervision & support for all Mitie on‑site personnel
• Provide timely and effective communication to all within the business including and up to the centre manager and client board level on Incidents that occur on or affect the Centre
• Update and collate incident information, Daily Reports and Flash reports
• Serious incident tracking and management
• Absence & lateness reporting
• Systems Fault reporting
• Incident management and direction of personnel with support of TL/SSM/SOM where and when applicable
• Ensure all incidents are logged and managed effectively through to completion
• Effectively communicate business issues to the relevant centre departments
• Maintain the standards of the Security for access / egress and visitor regulation
• Be fully conversant with the methods of working of all equipment and ensure that it is of a standard and quality commensurate with the requirements of the property
• Handle all day‑to‑day enquiries which arise from whatever source in respect of the daily operation of the security of the centre
• Develop and maintain good working relations with applicable local agencies and services
• Any other reasonable request from management or client
• Entry, completion and checking of all accident and Health and Safety reports relating to AIR2 and Quooda
• Ensure compliance with the CCTV Policy and audit trail
• Ensure the issue of keys is in line with procedure and fully auditable

• SIA CCTV Licence is essential for the role
• Enthusiastic and motivational
• Punctual and reliable
• Organised, able to make decisions
• Honest, transparent and consistent
• Gain and hold the respect of others
• Have a flexible approach with a “can do” attitude
• Good communication skills
• Relevant industry experience is preferred but not essential; expected that the candidate will demonstrate an understanding of the unique features of the industry including licensing
• Ability to contribute toward a team operation or work on own initiative
• Communicate effectively and clearly at all levels within the organisation
• Comprehensive working knowledge of all processes and procedures
• Excellent report‑writing and analytical skills with attention to detail
• Positive attitude to dealing with people and taking on challenges