Control Room Assistant

Pay Rate: £14.20

Location:

Westquay Shopping Centre, Southampton

Mitie has a great opportunity at Westquay Shopping Centre in Southampton. We are looking for an experienced Control Room Assistant to join the team onsite. The shift pattern is 4 on 4 off, with an hourly rate of £14.20, working 42 hours per week. You will report directly to the Duty Controller.

• Ensure CCTV is effectively monitored across the whole scheme, escalating issues as necessary
• Escalate incidents to the relevant personnel
• Highlight Health and Safety issues and report to Tech Services
• Communicate clearly and effectively with all departments
• Monitor security entry and exit to the service yard
• Assist the Duty Controller in updating Control Room records
• Assist in issuing Contractor s and keys
• Assist customers and retailers with their enquiries on the telephone
• Direct security officers on the mall to ensure a safe and pleasant experience for customers, retailers and contractors
• Flexibility to pick up overtime on the other team
• Perform general administration duties if required
• Undertake any other reasonable duties as required to meet the needs of the business

• Literate and numerate
• Flexibility to work shifts on a 24‑hour rota
• Knowledge of CCTV operations, including Data Protection
• SIA Security CCTV Licence is essential

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need us to make any reasonable adjustments, please let us know.