Security Officer

Southampton, United Kingdom | Posted on 13/10/2026

At Anchor Group Services, our people are the foundation of our success. That's why we're committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact.

As a leading provider of security, cleaning and facilities management services across the UK, we recognise that our success depends on the talent and dedication of our teams. That's why we invest in our people through a range of employee benefits, dedicated management support and wellbeing resources, including our Employee Assistance Programme.

Through our own Anchor Academy, you'll have access to hundreds of accredited training courses to help you develop your skills, thrive in your role and achieve your career goals.

Job Role: Security Officer

Working Hours: 4 on 4 off shift pattern, 10:15-22:15 - average 42 hours per week

Pay: £14.31 per hour

Location: Marlands Shopping Centre, Southampton,SO14 7SJ

Reporting to: Operations Manager

Overview

An exciting opportunity has arisen at Anchor Group Services,for an experienced Security Officer to join our established security team basedat The Marlands Shopping Centre in Southampton.

As a Security Officer, you will be responsible for conducting regular patrols, monitoring activity to ensure a safe and secure environment for all visitors and staff. You will respond promptly to incidents, liaise professionally with members of the public and site management, and maintain accurate records in line with operational procedures. A strong presence, attention to detail, and commitment to upholding site security standards are essential.

The successful candidate must have a valid SIA Licence as aminimum, with CCTV preferred but not essential as training will be provided. You will be required toprovide a high level of customer service to visitors in the centre, complete patrols and remain vigilant at all times.

Duties include:

• Protecting the client’s property, people and/orassets by providing security services in direct accordance with the sites published Assignment Instructions (AI’s) and site‑specific procedures
• Preventing losses and damage by reporting irregularities; informing offenders of policy and procedures
• Preventing and escalating incidents in a timely,accurate and appropriate manner to the Control Room/ Shift Manager/Operations Manager/Emergency Services as appropriate for serious incidents
• Operating and monitoring site CCTV equipment
• Completing reports by recording observations,information, occurrences, and surveillance activities
• Maintaining organisation's stability and reputation by complying with legal requirements
• Contributing to team effort by accomplishing related results as needed
• Acting as a first line support to customers and visitors to site, providing a professional and friendly service
• Understanding the needs of our customer, respond accordingly to customer queries and requests and take appropriate action
• Maintaining professional conduct at all times.

• Full 5-year employment checkable history
• Valid frontline SIA licences DS or SG
• Customer Service experience and confidence to handle conflict in a correct manner
• Flexible to meet the job requirements
• Excellent communication skills both written and verbal
• Smart appearance and be well‑groomed
• Reliable and punctual
• High level of enthusiasm and passion
• Ability to work in a fast‑moving environment
• Access to a rangeof nationally recognised courses to help further your career, via the Anchor Academy
• Access to SIA and First Aid training at discounted rates, with financialsupport available
• Auto Enrolment Pension (if earnings reach the minimum requirement forauto‑enrolment)
• Stream - access to pay as you earn it
• Cycle to Work Scheme Available
• Full…