Adaptations Senior Caseworker

About the Home Adaptations Service

We have an exciting opportunity to expand our delivery of adaptations in Southampton and join the Council’s newly formed Home Adaptation Service as Senior Caseworker.

This role is fixed term for two years, full time.

We are committed to investing in our future and strengthening our directorate to deliver high quality, person centred support for adults across the city. This is an excellent time to join us as we continue to innovate and develop our adaptation service as part of a wider transformation programme of expansion and promotion via the establishment of the new city wide Home Adaptation Service.

Our goal is to provide a more robust foundation from which we can expand the reach of the service whilst also seeking more innovative, preventative, and personalised applications from the available funding.

Working with colleagues in the Home Adaptations Service, the Housing Occupational Therapy Team in Adult Social Care, and Social Care, a Senior Caseworker will support people to live independently in their own homes for longer through a strengths-based approach.

One of the most important parts of a Senior Casework Officer’s role is to have oversight and manage Caseworker caseloads while also providing leadership, mentoring, and specialised advice to the Casework team. They act as a senior point of contact for clients, ensuring service quality, compliance with adaptation policy and procedures, and helping to assess and support an applicant’s adaptation needs throughout their entire adaptation journey.

They also assess appropriate resources and escalating urgent matters where appropriate, ensuring prompt action working with their own allocated caseload and coordinating Caseworker appropriate case plans.

Our Home Adaptation Service team supports both children’s and adult residents of Southampton who require an adaptation in their home to help access essential facilities and to maximise independence.

We complete home visits across the city and make recommendations for:

• Major and minor adaptations funded via the Disabled Facilities Grant/ Discretionary Financial Assistance Policy
• Adaptations delivered through Southampton City Council Housing Revenue Account
• Specialist equipment and other minor works when required

You will be part of a supportive, collaborative team with strong links across housing, health, and social care services.

As a Senior Casework Officer within the Home Adaptation Service, you will:

• Manage your own complex caseload and develop tailored action plans for an applicant requesting adaptations, from initial referral to the installation and completion of an adaptation.
• Support the Caseworkers in the delivery of adaptations, relevant equipment and processes to help meet assessed need, compile complex file preparation for senior management, and provide guidance and supervision and regular 1‑1’s to more junior Caseworkers in the team, including reviewing their work and conducting file audits.
• Supervising the Caseworker Team, you will assist in offering tailored advice, information and support and help resolve high‑level complaints or contentious cases.
• Ensure all work complies with legislation (e.g., GDPR), quality standards, and service‑level agreements.
• Build relationships with external agencies, internal SCC departments, and specialised organisations for appropriate referrals.
• Analyse case data to produce reports and improve service delivery.
• Work closely with a range of internal and external partners, including:
• Home Adaptation Service officers including Triage officers, Caseworkers, Technical Officers, Senior Technical Officers and Southampton’s Principal Officers.
• Southampton City Council Home Adaptation delivery team.
• Adult Social Care and Housing Occupational Therapists.
• Appropriate additional support agencies.
• Relevant NHS and community health teams.
• Support the delivery of safe, effective, and timely adaptation pathways.
• Contribute to the continuous improvement and development of the service.

We are looking for confident and self‑motivated individuals who:

• Have excellent communication and interpersonal skills.
• Have relevant…