Intensive Project Worker

Intensive Project Worker

Patrick House, Southampton

37 hours per week

Salary Scale 22-23 (£26,986 to £27,780 per annum)

This is an exciting opportunity to join a dynamic Charity and Housing Association. The Society of St James (SSJ) has been working in Hampshire for over 50 years, delivering high impact, person‑centred, accommodation services to adults and young people experiencing homelessness, problematic substance use and mental health problems. We believe that every person is of worth and we are prepared to take risks to house and support the most at risk and socially excluded members of society.

You will work in the Society of St James’ (SSJ) 24/7 Assessment & Intensive Homelessness Accommodation Service providing harm minimisation, support planning, individual key‑works & life‑skills to individuals with complex needs through a trauma informed, strength‑based approach.

• Participate in the referral and assessment process for new service users to ensure that all risks associated with the individual are identified correctly and reviewed to ensure that their needs can be met safely within the service.
• Manage a caseload of service users which, through a trauma informed, strength‑based approach including structured support planning and key‑working, to identify and access meaningful activity, including leisure activities, group work and accompanying them where necessary to ensure they are able to participate.
• Promote harm minimisation where possible, including when facilitating the needle exchange.
• Promote the concept of recovery to service users emphasising the importance of healthy lifestyle choices and personal responsibility for their own long‑term health outcomes.
• Work in partnership with other agencies, both statutory and voluntary, to provide effective support and achieve the best outcomes for individuals.
• Facilitate group work with service users, including co‑facilitating with relevant partners; CGL, Wellbeing staff etc.
• Assist service users to learn and develop essential life‑skills that will enable them to begin to work towards more independent living, including budgeting, housing and tenancy processes, and any other life‑skills identified in support plans.
• Assessment & Low Threshold Beds– undertake relevant assessments, and provide harm minimisation and trauma informed support to service users with a view to assessing for more permanent appropriate accommodation. Complete all relevant reporting documentation as required by commissioners and line manager.

• Support the landlord (Two Saints) to book new service users into the accommodation and help them understand the terms and conditions of their Licence or Tenancy Agreement, including their rights and responsibilities under their Agreement.
• Ensure that all service users understand their obligation with respect to the payment of their accommodation charge and advocate to the Landlord where appropriate.
• Liaise with DWP to ensure that the service user is in receipt of the correct benefits.
• Liaise with the landlord to ensure that all routine maintenance and repair work is reported, and follow up as appropriate.
• Ensure that service users participate in regular house meetings to encourage them to resolve disputes amicably and to consult with them on service delivery and development.

• Adhere to the Handling Client Monies Policy when a services user receives individual support with managing their own money.
• Ensure all relevant service user information is uploaded to the appropriate IT system and is regularly updated.
• Maintain service user case notes and records to the standard required including any handover logs.

• Ensure all service users understand their responsibility for maintaining hygiene and cleanliness of their own personal space as well as communal areas.
• Participate as required in all regular welfare checks.
• Ensure all safeguarding concerns relating to service users are reported following the correct procedures.
• Participate in any relevant safeguarding meetings when appropriate.
• Contribute to supervision of residents in communal areas as…