Engagement & Support Coordinator

Engagement & Support Coordinator

Southampton Floating Support

Southampton

37 hours per week

Salary Scale: 20-21 (£25,947- £26,305 per annum)

The Society of St James (SSJ) has been working in Hampshire for over 50 years, delivering high impact, person‑centred accommodation services to adults and young people experiencing homelessness, problematic substance use and mental health problems. We believe that every person is of worth and we are prepared to take risks to house and support the most at‑risk and socially excluded members of society.

Are you looking for a role that makes a real difference in people’s lives, that is both rewarding and fulfilling?

The successful post holder will manage a caseload of vulnerable individuals for whom homelessness, a risk of homelessness or unsuitable housing is a real challenge. They may have issues relating to substance misuse, mental ill health, (learning) disabilities or be in need of resettlement support. You will work as part of a team within Southampton as well as with partner agencies to motivate and support service users to improve their daily living skills, retain and sustain their accommodation, engage with meaningful occupation or learning opportunities, and will promote empowerment and independence.

The successful candidate will essentially be a motivated individual who will be able to demonstrate:

• Knowledge and/or experience of working with people with a history of homelessness, mental health problems and substance misuse
• Good organisational skills and the ability to work on your own initiative
• Good partnership working skills and IT skills

• Experience of dealing with difficult and challenging behaviour
• Understanding of the effects of alcohol and substance use on mental health
• Understanding of equality and diversity, with respect to staff and service users
• Knowledge of safeguarding and protection procedures and protocols for vulnerable adults

We value and recognise our staff, offering some generous benefits, as well as the satisfaction of helping people at risk:

• A competitive annual leave entitlement of 25 days rising to 30 days, plus public holidays
• Flexible working options
• Buying additional annual leave
• Comprehensive induction and training
• Counselling, financial, personal support and health and wellbeing services via our Employee Assistance Programme
• Company cycle to work scheme
• Discounted laptops and computers with Jamie’s Computers
• Electric Car Scheme
• Blue Light Card

SSJ are an equal opportunity employer and we encourage applicants from all backgrounds and walks of life.

Friday 10th July 2026

Due to the high number of expected applicants, we do reserve the right to close this vacancy earlier.