Mental Health Support Service Coach

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Date Tuesday, November 10, 2026

City Remote

Country United Kingdom

Working time Full-time

Closing Date 17-Nov-2026

Salary - £28,000 - £34,000 dependent on experience.

Fully remote role.

This role could sometimes require shifts between 8am - 8pm dependent on the customer need. However, core hours are 9-5pm, but flexible working arrangements can be discussed at interview.

To case manage clients to a successful and timely outcome by providing holistic assessments, reports, and action plans with innovative solutions to potential work barriers. The role will involve liaison with a variety of 3rd party stakeholders, customers, and clients to support individuals with health conditions or disabilities to remain at or return to work.

• Provide vocational rehabilitation case management and retention/return to work support to clients.
• Conduct interviews and assessments / specialist assessments to determine the support needs of the client, compiling reports and recommendations to determine the most appropriate occupational direction for clients.
• Develop and implement retention/return to work action plans obtaining support where required from colleagues, partner organisations and external service providers.
• Provide timely updates of the required case management systems and databases in relation to service level agreements, activities, progress and outcomes within appropriate timescales.
• Deliver a quality outcome by providing advice and guidance to the referrer and stakeholders such as employers, HR, solicitors, insurance and rehabilitation providers, ensuring that all services delivered adhere to set professional standards and are delivered within contractual requirements and service level agreements.
• The interviews and assessments conducted to include the implementation of reasonable adjustments, redeployment within the same company, sourcing of alternative employment, or signposting to other relevant support functions such as key skills training or external service providers.
• Deliver the most cost effective and appropriate support package.
  
  - To maintain correct procedures relating to client consent, collection, storage and sharing of data. To ensure the appropriate company systems are maintained: ps Health and CRM.
• Actively maximize the opportunity for repeat / additional business through promotion / recommendation of Maximus VR products and services.
• Research and maintain an awareness of VR / employment / health / welfare related issues, trends and news, and to establish and maintain appropriate and effective relationships and knowledge within both the consultants local geographic area and nationally.
• Meet and exceed personal case load targets for referrals and case closure as set by the Vocational Rehabilitation Services Manager / Section Head.
• Deliver any other objectives and targets as set by the Vocational Rehabilitation Services Manager / Section Head.
• Support regular reporting of activity against plans as set by the Vocational Rehabilitation Services Manager / Section Head.
• Hold or be eligible for membership of the Vocational Rehabilitation Association; have an excellent understanding of Employment Law, the DDA, Health & Safety legislation and requirements, and experience of conducting diagnostic interviews.
• Strong understanding skills / qualifications…