Ops Manager - South Coast

Overview

About HIVED:
At HIVED, we’re steamrolling forward as one of Europe’s fastest growing startups, and our momentum shows no signs of slowing. Based in London, we are a climate and logistics start-up building the first sustainable parcel delivery network at scale, powered by a 100% electric fleet. In an ever-growing industry where unreliable service has long been the norm, HIVED has been built from the ground-up to meet the demands of modern consumers and disrupt parcel delivery.

A tech company at heart, our talent and technology is laser-focused on delivering the best possible delivery experience for end-customers and meeting the needs of our retail partners. From our drivers to our data engineers, we are constantly working to improve this customer experience that makes us deliver better. Already trusted by leading international brands such as John Lewis, Nespresso, Uniqlo, H&M brands and more, we are solidifying our position as the leaders in Europe to tackle this growing market.

Our tight-knit team is made up of ex-Revolut, Bain, Hello Fresh, ASOS, Apple and Google employees, and we are backed by some of Europe’s leading investors and VCs in climate-tech, logistics and mobility including Planet A Ventures, Maersk Growth, Pale Blue Dot VC, Eka Ventures, Nordic Ninja VC and the British government. We’re passionate about driving innovation and redefining the future of delivery.

• We Are Kind - Kind to the planet, our team and our partners. We listen with purpose, leave our egos at the door and aren t afraid to make difficult decisions. We must never confuse kindness with being "nice" - it requires us to be fair, consistent, honest, thoughtful and compassionate.
• We Are Tenacious - We fight every day to keep the customer promise, for every parcel entrusted to us. No matter how hard it gets or whatever stands in our way, we are relentless in our pursuit of excellence.
• We Are Curious - We never settle, constantly challenge convention and are never afraid to ask why. We believe there is always more to learn, always a better way, and that we re always only just getting started. We never fight the urge to be inquisitive, to understand the world around us and to explore where others might not.
• We Are Resourceful - Our planet s resources are scarce and our future depends on our ability to use them wisely. Waste is the enemy. We strive to do more with less, be more efficient and make the most of what we have.

The Ops Manager is responsible for site performance during their shift - end-to-end, UTR and OTR. They oversee all UTR and OTR activity during the day shift. Time will be spent across UTR and OTR activities, from set-off, to managing DSPs and overseeing the on-site HIVED Driver team, managing drivers and monitoring & managing routes. They will also oversee any daytime UTR activities.

They will lead coordinators, maintain safety and standards, manage real-time escalations, and ensure the depot runs optimally from first set-off activity through to area readiness completion.

• Accountable for all on-road activities, including driver capacity, driver compliance, overall site performance (SLA, Delivery Success)
• Accountable for all in-depot day-to-day and planning activities, including people (labour pool, engagement, leadership succession planning), safety (auditing and near miss/incident reporting), and quality (SLA, set-off/on-time dispatch).

• Lead shift during rotation - managing Coordinators - to deliver exceptional OTR & UTR day-time performance
• Receive handover from Night Manager, deliver handover.
• Be GM’s primary support & deliver strong handovers - bridge any metrics D /W  wise (such as people, safety, quality, cost)
• Lead & inspire, & develop and performance manage, the team on shift rotation
• OTR:
  • DSP management - DSP Capacity, Account management relationships, and performance management
  • HIVED Driver Capacity and pool management (Plan vs Actual)
  • HIVED Driver performance management - incl. attendance/punctuality, reliability (block uptake, no-shows, late starts)
  • Oversees management of driver issues for escalations and approvals, (eg. missed payments,…