Delivery Driver Supervisor

Delivery Driver Supervisor

Location:

Southamton

Shift Pattern:
Any 5 days from 7

Are you looking for a fast-paced operational role where no two days are the same? We’re seeking a proactive and organised Courier Service Specialist to play a key role in supporting the smooth running of a busy final-mile delivery operation.

This is an excellent opportunity to join a growing business where you’ll work closely with couriers and operational teams, helping to maintain service standards, resolve issues quickly, and ensure parcels reach customers efficiently and on time.

As a Courier Service Specialist, you will be responsible for supporting the day-to-day operation of a delivery unit, ensuring couriers are prepared, parcels are processed correctly, and operational challenges are resolved efficiently.

You’ll act as a key point of contact for couriers, helping to maintain productivity, compliance, and service performance while contributing to a positive and customer-focused delivery operation.

• Support the onboarding and integration of new couriers.
• Allocate work effectively to maximise operational efficiency.
• Monitor parcel scanning activity and courier readiness.
• Ensure operational processes and compliance standards are followed.
• Identify and resolve issues such as delayed departures, scanning discrepancies, and missing parcels.
• Escalate operational concerns through internal systems when required.
• Assist couriers with manifests, routing information, and day-to-day operational queries.
• Provide regular performance and operational feedback to management.
• Contribute to continuous improvement initiatives across the delivery operation.

• A full UK driving licence.
• Experience working within a fast-paced operational, logistics, or customer-focused environment.
• An understanding of courier or delivery operations (desirable).
• Strong organisational skills and attention to detail.
• Excellent communication and interpersonal abilities.
• A proactive approach to problem-solving and decision-making.
• The ability to prioritise workloads and remain calm under pressure.
• Confidence in identifying risks and escalating issues appropriately.

• Competitive salary package.
• Opportunity to join a growing and successful organisation.
• Ongoing training and development.
• Career progression opportunities.
• Supportive and collaborative working environment.
• The chance to play a key role in delivering an excellent customer experience.