Ocean Freight - Warehousing Bureau Coordinator

EV Cargo Southampton, Waterside Place, Southampton, Hampshire, United Kingdom

Role:
Import Coordinator

Reporting To:
Import Team Leader

Clients / Team Leader / Team Members / Other office colleagues / SCM / Transport Dept / Admin Dept

• Industry, operational & EV Cargo experience
• Commercial, financial and transaction awareness
• Good Communicator / Customer focused
• Strong systems knowledge
• Ability to prioritise
• Able to work on own initiative
• Self motivating
• Reporting & statistical skills
• Able to handle difficult situations
• Quick thinker

• Be prepared to cover the desk between 08:00 & 17:30
• Assist staff training in aspects of day-to-day tasks & share knowledge where appropriate
• Ensure flexibility for overtime customers
• Handle any minor customer issues/disputes/complaints etc
• Make Team Leader aware of any issues and/or any need for a visit
• Follow check sheet guidelines for new customers to ensure they are implemented correctly
• Attend any customer meetings as necessary
• Identify additional areas/services we can sell to existing customers
• Support team with day-to-day work during times of sickness/holiday etc
• Arrange cargo pre-shipment with EV Cargo office or origin partner office
• Ensure all jobs are loaded correctly
• Ensure Bills of Lading are endorsed correctly and update receipt in Cargowise
• Raise non-conformances for all non-conforming issues
• Ensure clients are chased for documentation
• Ensure invoice is raised to the client at the correct time
• Update action lists for all SCM customers daily if applicable
• Identify procedural inadequacies & offer suggestions for improvements
• Ensure work is managed to avoid bookings appearing on the not cleared list
• Ensure the daily not cleared list is completed in good time
• Check the unbooked report to ensure delivery bookings have been allocated to all consignments
• Ensure bookings are managed correctly, balancing availability, free time & lead times
• Ensure all CFSP deadlines are met, both internal & those defined by Customs
• Ensure accurate use of Customs tariff within the team to increase efficiency & Customer service levels
• Ensure all Customs entries are pre-lodged on time
• Ensure entries are checked in detail following check sheets
• Learn from issues raised by customs audits
• Complete and update the C18 / C285 process
• Raise invoices to EV customers for shipping, clearance and delivery of consignments
• Create any customer specific reports
• Liaise with customers & colleagues to resolve any queries as efficiently and courteously as possible
• Contact the Profile/Commercial dept for haulage rates to destinations where there is no fixed rate and add to CW if applicable via the Profile Team
• Ensure the job files are showing the correct profit against the job balance; liaise with colleagues to correct the shipment

• Strong commercial, financial and transactional knowledge
• Adequate knowledge of CNS, Destin8, CDS, ASM &/or Ricardo
• Good understanding of the terms and endorsements of BOL's
• Aware of how LIMA works & how GCS operate
• Good working knowledge of Home Use / CFSP / Warehousing / Bonds / T1's / NCTS
• Understand Incoterms
• Understand profiles and rates
• Understanding of sailing schedules including feeder vessel operations

Paid overtime / Profit related bonus / Incremental holiday

Possible Career Progression