Driver's Mate

Positive Employment is currently recruiting for a Driver's Mate for our client a white goods company based in Hedge End, Hampshire.

The successful post holder will support the Customer Delivery and Installation Drivers and play a critical role in achieving the purpose of helping everyone enjoy amazing technology.

Not only will they be safely delivering, installing and collecting of a range of electrical products into our customers' homes, which include White Goods, Televisions and cookers they will be the face of the company and help them become a market leader by providing unrivalled customer service.

This role is a contract position with an initial period of 3 months with the possibility to extend.

Duties and Responsibilities but not limited to:

• To safely deliver, install and demonstrate White Goods, Televisions and Cookers in our customers property.
• Engaging with customers, keeping them informed and ensuring their delivery and the installation is carried out to the highest standard following best practice guidance.
• To maintain regular contact with the site throughout the day to meet any changes to a customer delivery request, discussing and escalating unplanned issues, seeking guidance and adapting as necessary.
• To ensure the handheld operating device (Savvy) is always used correctly by completing visits and obtaining customer signatures.
• To liaise with Manufacturers at the point of delivery when necessary.
• To handle all products safely and with care, supporting your colleagues to do the same.
• Able to meet the physical requirements of the role.
• Manage changing volumes of load held in the vehicle during the day. Regularly review, adjust, and secure the load to ensure safety whilst using equipment provided (i.e., straps and sack barrows).
• To work compliantly, following site specific requirements, company and health and safety policies, to keep our Customers and Colleagues safe.
• To represent the external face of the company, acting as a brand ambassador by role modelling our values and demonstrating our customer's first behaviour.

Personal Requirements:

• A passion for delivering excellent customer service.
• Strong verbal communication, both on the phone and face-to-face in our customers' home.
• To work flexibly, alone or collaboratively with colleagues, to ensure we win together.
• To utilise equipment and correctly handle products to ensure best practice for a safe delivery e.g., following manual handling and Health and Safety training.
• Takes responsibility for own learning and help us become the home for the best talen.

Working Hours: Monday - Sunday / 9:00am - 17:00pm

Pay: £12.81 per hour

Please note this role is within the scope of IR35.