Meet and Greet Assistant

Who are we?

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

On top of your salary, we offer a variety of valuable benefits, including:

• Free duty and leisure travel on SWR services for employees
• Free leisure travel for spouse/partner and dependants (criteria dependent)
• 75% discount on many other train operating companies
• Full training and support with development
• Excellent pension scheme

To provide a safe environment whilst delivering excellent customer service at all times seeking opportunities to enhance the customers experience at the station.

To ensure that customers are extended a welcome to the station, providing pro-active assistance and information to customers on and off trains and throughout the station.

• Offering passenger assistance to those that need it, whether this be additional support with moving luggage or helping customers board and alight our trains with ramps.
• When required, you will be able to safely dispatch trains from the platform, ensuring all customers are clear of the train whilst observing the correct signal is showing. You will need normal colour vision for this position.
• Ensure your personal safety and that of others, including that of visitors and contractors, at all times.
• Comply with the rules as defined in Network Rail Group Standard, South Western Railway Employee Handbook, other regulations and Instructions, Group Standards and Legislation, undertaking periodic re-examination of competency.
• Monitor, manage and proactively complete booked and un-booked passenger assistances at all times. Co-ordinating support with colleagues where assistance demands are high.
• Provide a safe, courteous and helpful service at all times.
• Provide a safe, clean and well-presented customer environment, ensuring ad hoc station cleaning is completed during quieter periods.
• Undertake emergency procedures and implement evacuation procedures when required.
• Operate plant and equipment as required in relation to your role, providing you are passed competent to do so.
• Maintain the security of the station premises when on shift.
• Have an understanding of ticket & restrictions relevant to your location and line of route.
• Wear uniform (including name badge) and safety clothing as supplied, ensuring that your standard of appearance is exceptional at all times and complies with the company standard.
• Additional tasks as specified by the local manager and Station Supervisor applicable to the role.

• Very good communication skills
• Exceptional level of customer focus
• Ability to work under pressure
• Being multi-lingual and outgoing would be advantageous
• Organised, proactive and able to efficiently prioritise tasks.
• Passionate about doing the right thing – nothing is too much trouble.
• This is a safety critical role and you will be required to pass a medical including vision and hearing tests.

Applicants who require a visa must have 6 months remaining at the time of their appointment. Training is full time and you must be able to commit to this.

Our customers need us all day, every day (except Christmas day) and as part of the stations team, you'll need to able to work shifts at all times of the day and on every day of the week.

You will work…