Customer Engagement Specialist

Customer Experience Coordinator (CSR/Dispatcher)

Location: Southaven, Ms

Company: Stewart Plumbing Home Services

Are you an organized, detail‑oriented problem solver with a passion for delivering outstanding customer service? At Stewart Plumbing Home Services we are good people helping good people
—and we’re looking for a Customer Experience Coordinator to join our team! This role combines the responsibilities of a Customer Service Representative (CSR) and a Dispatcher
, ensuring smooth coordination between customers, technicians, and internal teams.

• Answer inbound calls and provide professional, friendly, and helpful assistance.
• Learn and follow call scripts while maintaining authenticity and a positive tone.
• Make outbound calls to schedule service appointments, follow up with customers, and confirm bookings.
• Handle customer concerns and complaints with patience and problem‑solving skills.
• Stay up-to-date on the company’s service offerings to provide accurate information and recommendations.

• Efficiently schedule and dispatch service calls, ensuring the right technician is matched to each job based on priority matrix, skill set, and availability
  .
• Monitor and adjust technician schedules throughout the day to accommodate urgent calls or rescheduling needs.
• Maintain communication between technicians, customers, and management to provide real‑time updates on job statuses.
• Utilize Service Titan and other software tools for scheduling, record‑keeping, and reporting.

• Work closely with the operations team to ensure seamless workflow and service delivery.
• Assist in tracking job opportunities, performance KPIs, and customer satisfaction metrics.
• Support training and coaching efforts to improve call handling and dispatching efficiency.
• Follow all company procedures and safety regulations to ensure compliance.

• A team player who enjoys collaborating with others to achieve shared goals.
• A problem‑solver who can think quickly and make decisions in a fast‑paced environment.
• A strong communicator with excellent verbal and written skills.
• Someone who is comfortable with technology and eager to learn new software tools.
• A detail‑oriented professional who stays organized and proactive.

• High school diploma or equivalent required
  .
• Experience in customer service, dispatching, or a related role preferred (home services industry experience is a plus!).
• Strong computer skills
  , including experience with scheduling software, CRM systems, and office applications.
• Ability to multitask and stay calm under pressure
  .

• Competitive base pay with opportunities for growth.
• Performance bonuses
  .
• Medical, dental, and vision insurance
  .
• 401(k) plan with company match
  .
• Paid time off and holidays (including your birthday!).
• A supportive and team‑oriented work environment where you’ll feel valued and appreciated.

If you’re ready to be part of a dynamic team that values,
exceptional service, employee growth
, and bringing amazing energy then apply today to join Stewart Plumbing Home Services
!