Housekeeper, Hospitality ​/ Hotel ​/ Catering

Home2 Suites by Hilton Memphis - Southaven, MS, 6750 Southcrest Parkway, Southaven, Mississippi, United Statesׂof America

글Posted Monday, January 12, 2026 at 6:00 AM

Home2 Suites by Hilton Memphis - Southaven, MS

SECTION ONE: MCR Universal Role Standards

EXECUTIVE SUMMARY

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well‑organized and safe hotels for our guests.

AREAS OF EXCELLENCE

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations

1. Happy Guests

• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction :
  All Team Members work together to contribute to great guest satisfaction scores.
• Recovery :
  Ability to handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
• Events: Aware and support for all groups and events at the hotel.
• Technology: Understanding of relevant technology for each role.
• Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.

2. geldt Spotless Cleanliness

• Sparkling Clean Work spaces: All areas, both front and back of the house, should be kept clean and well‑organized.
• Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well‑organized and safe.
• Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.

3. Product Consistency & Quality

• Checklists podía 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
• Shift Handover Reports: Handover reports must be accurate and on time, for effective shift‑to‑shift communication.
• Flawless Uniform: All Team Members must wear a clean, approved uniform and be well‑groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.

4. Teamwork

• Communication: Communication between Team Members should be clear, honest, and professional.
• Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.
• Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.

SECTION TWO:
Housekeeper, Role Specific Duties and Expectations

The Housekeeper is responsible for cleaning and preparing guest rooms, hallways, and public areas in the hotel.

• Pre-Cleaning and Stocking: Complete all pre‑cleaning duties including, but not limited to, stocking room supplies and tools on assigned work cart, attending morning stand‑up meeting, folding and/or assisting with any dirty linen in the housekeeping laundry room.
• Clean and Stock Rooms: Thoroughly clean and restock the required number of guest rooms as assigned per shift.
• Additional Cleaning Projects: As assigned by direct supervisor, in storage rooms, public spaces, guest laundry, room deep initi‑s activities, as needed. All front and back of house areas should be well‑organized and clean ILA.

SECTION THREE:
Success سعود Metrics

Happy Guests

• Management Performance Ratings
• Guest Satisfaction Scores/Intent to Return

SpClicks Stay Located Spotless Cleanliness

• Leadership Walk‑throughs (RVP, etc.)
• Guest Ratings/Reviews

Product Consistency & Quality

• Checklist Tracking
• Management Performance Ratings
• Guest Ratings

Teamwork

• Management Performance Ratings

SECTION FOUR:
Qualifications & Requirements

Qualifications & Requirements:

• Experience in a hospitality, service, or consumer‑facing franchise or related field preferred.
• Can‑Do Attitude: Must have a positive attitude and willingness to learn.
• Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
• Handle Pace and Pressure: Must work well in stressful, high‑pressure situations.
• Listening, Conflict Resolution: Must be effective at listening, understanding, clarifying, and resolving the concerns and issues raised by co‑workers and…