Process Improvement, Documentation & Training Manager

Process Improvement, Documentation & Training Manager

JAM Industries, 4325 Executive Drive, Southaven, Mississippi, United States of America

Posted Thursday, October 16, 2025 at 4:00 AM

Don't skip a beat, apply to JAM Industries! JAM, making the world sound better, one brand at a time! Do these words sound like music to your ears? Since 1972, JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment, and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service!

SUMMARY:

A process improvement manager will review, document and analyze the performance of various processes & procedures at Jam and make recommendations for improvements. The job duties will focus on observing staff, documenting existing processes & procedures, determining how to make production Flow more efficient through process re-engineering. The process improvement manager will ensure that once optimized, processes are clearly stated via documented SOP’s and staff adequately trained & engaged.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Document existing processes & procedures using cross functional charting methodology or similar methodology.
• Participate in the continuous improvement of technology solutions for material handling.
• Analyze existing processes and procedures once documented and optimize for efficiencies.
• Scans, verifies, and archives documentation as need.
• Recommends process improvements & associated training requirements.
• Establish & document SOP’s as well as establish the require training to support the established SOP’s.
• Engage in continuous improvement activities & training.
• Establish change control management for all P &P’S as well as refresher training.
• develop new training programs or modify and improve existing programs where required.
• Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
• Create & Conduct orientation & training sessions and arrange on-the-job training for new hires for all DC departments.
• Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors.
• Conduct and document Lessons Learned and Best Practice Reviews.
• Assess the impact of training programs.
• Conduct surveys with management team to identify training needs based on projected production processes, changes, and other factors.
• Develop and organize training manuals, multimedia visual aids, and other educational materials.

MINIMUM REQUIREMENTS:

• Bachelor’s degree or equivalent years of experience with at least 7-10 years of related experience.
• Strong communications skills, written and spoken.
• Proficient in analyzing, documenting & solving problems related to process re-engineering.
• Six Sigma certification an asset
• Proficient in Microsoft Visio & Cross functional charts
• Kaizen certification an asset
• Proficient in Microsoft Office
• Ability to multi-task
• Familiar or experience in Lean Manufacturing practices
• Strong ability to give attention to details.
• Strong history of being a team player and have an ability to impact operational standards.

PHYSICAL DEMANDS

• Prolonged periods of sitting at a desk and working on a computer
• Occasional standing, walking, or navigating warehouse and production environments to conduct observations, training sessions, or implementation meetings
• Must be able to occasionally lift and carry training materials, documentation binders, or office equipment up to 20 lbs
• Requires use of standard office equipment such as computers, printers, projectors, and video conferencing tools
• Must be able to communicate effectively in person, over the phone, and via digital platforms for extended periods of time

WORK ENVIRONMENT

• Primarily office-based within a distribution center or corporate environment, with frequent visits to operational areas (e.g., warehouse, production floor) to observe processes and engage with staff
• Collaborative, team-oriented setting requiring regular interaction with cross-functional departments, including…