Lane Manager

LANE MANAGER | SOUTHAVEN KIA

CONTROL THE LANE. PROTECT QUALITY. LEAD THE PROCESS.

Southaven Kia is seeking an experienced Lane Manager to oversee service‑lane operations, advisor performance, and quality control coordination across the service department.

This role is for a professional who understands the technical side of service, can lead advisors, and knows how to prevent problems before vehicles reach the customer.

• Manage daily service lane operations and customer flow
• Lead, coach, and support service advisors
• Serve as the quality control coordinator between advisors, technicians, and management
• Review repair orders for accuracy, completeness, and compliance
• Ensure repairs meet manufacturer standards before vehicle delivery
• Monitor workflow, throughput, and first‑time‑fix performance
• Address technical concerns and assist advisors with diagnosis communication
• Enforce dealership processes, safety standards, and accountability

• Minimum 3 years of brand experience (Kia preferred) or equivalent OEM experience
• Strong technical knowledge of automotive repair and service operations
• Proven management or leadership experience in a service department
• Previous Service Advisor background required
• Demonstrated experience with quality control and repair verification
• Solid understanding of dealership KPIs, CSI, and warranty processes
• Ability to lead in a fast‑paced, high‑volume environment

• Competitive compensation with performance‑based incentives
• Full benefits package (medical, dental, vision, 401(k))
• Modern facility with strong internal support
• Authority to lead the lane and protect repair quality
• Opportunity for growth within the service department

If you know the lane, understand the repair, and won’t compromise on quality—we want to meet you.