More jobs:
Service Manager
Job in
Southaven, DeSoto County, Mississippi, 38671, USA
Listed on 2026-01-06
Listing for:
Southaven Kia
Full Time
position Listed on 2026-01-06
Job specializations:
-
Management
Operations Manager, Program / Project Manager
Job Description & How to Apply Below
Service Manager – Southaven Kia
Lead the shop, set the standard, and drive results at Southaven Kia. The Service Manager will oversee daily service department operations, develop people, and deliver an exceptional customer experience.
Role Responsibilities- Oversee all daily service department operations
- Lead, coach, and hold accountable service advisors, technicians, and support staff
- Drive customer satisfaction indices, retention, and first-visit resolution
- Manage workflow, productivity, quality control, and efficiency
- Monitor KPIs, labor performance, warranty compliance, and profitability
- Enforce manufacturer standards, dealership processes, and safety requirements
- Recruit, train, and develop top-performing service talent
- Work cross‑functionally with parts, sales, and management leadership
- Minimum 5 years of Service Manager experience in a dealership environment
- Brand‑specific certification (Kia preferred) or equivalent OEM certification – required
- Strong understanding of dealership KPIs, CSI, labor management, and warranty processes
- Proven leadership, communication, and problem‑solving skills
- Ability to lead in a fast‑paced, high‑volume environment
- Professional presence with a customer‑first mindset
- Competitive compensation with performance‑based incentives
- Full benefits package (medical, dental, vision, 401(k))
- Established service department with growth opportunity
- Supportive leadership and modern facility
- Authority to lead, coach, and build a strong team
APPLY HERE OR STOP BY WITH YOUR RESUME
If you’re an experienced Service Manager ready to lead with confidence and accountability, we want to meet you.
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