Case Management Coordinator

Access Connections to Success (ACTS Career Center) connects individuals with employment opportunities and job training in Southaven, Mississippi, and Memphis, Tennessee. This position supports assigned ACTS workforce development programs and helps participants address barriers to employment and progress toward economic stability. Assignments may include ION (Increasing Opportunities Now), a U.S. Department of Labor-funded program serving justice-involved youth and young adults ages 18–24.

ION-specific eligibility, service, curriculum, and reporting requirements apply when the Coordinator is assigned to that program.

The Case Management Coordinator oversees coordinated participant services from outreach and enrollment through training, employment placement, and post-placement follow-up. The Coordinator provides day-to-day leadership and work direction to the Case Manager Specialists, monitors caseloads and service quality; reviews participant records; coordinates case reviews; and supports staff in resolving complex barriers. In partnership with the Program Manager, the Coordinator aligns individualized case management, participant recruitment, employer engagement, job placement, retention support, and accurate program reporting.

• Provide day-to-day supervision, coaching, and workload coordination for the Case Managers Specialists .
• Set clear role expectations, work plans, communication routines, and performance goals aligned with program requirements and approved targets.
• Conduct regular individual check-ins and team meetings to review participant progress, referrals, recruitment pipeline, employer activity, placements, and retention follow-up.
• Coordinate caseloads, participant assignments, employer accounts, recruitment activities, and follow-up responsibilities to prevent service gaps or duplicated effort.
• Lead regular case conferences, assign action items and due dates, monitor completion, and elevate staffing, performance, or service-delivery concerns to the Program Manager.
• Identify staff training needs and promote consistent use of ACTS procedures, participant-centered practices, documentation standards, and approved data systems.
• Exercise formal hiring, disciplinary, or other personnel authority only when specifically delegated by ACTS leadership.

• Coordinate participant flow from referral, outreach, recruitment, and eligibility screening through enrollment, assessment, individualized planning, training, employment, and follow-up.
• Ensure the Case Manager Specialists completes comprehensive assessments and develops, implements, and updates Individual Success Plans (ISPs) with participants, including career goals, barriers, service needs, measurable milestones, and assigned actions.
• Monitor caseloads, engagement, attendance, milestone completion, referrals, and progress toward education, training, employment, and career goals.
• Conduct regular case reviews; examine ISPs, case notes, referrals, service plans, and supporting documents for completeness, quality, timeliness, and consistency.
• Identify participants who are disengaged, not progressing, or experiencing complex barriers; coordinate intervention plans with the Case Manager Specialists and appropriate partners.
• Coordinate referrals and supportive services related to transportation, education, identification, housing, childcare, legal resources, and other employment-related needs; document follow-up and unresolved barriers.
• Review supportive-service requests for eligibility and documentation, and route approvals within delegated authority and available program resources.
• Provide…