Comprehensive Case Manager Specialist

Access Connections to Success (ACTS Career Center) connects individuals with employment opportunities and job training in Southaven, Mississippi, and Memphis, Tennessee. This position supports assigned ACTS workforce development programs and helps participants address barriers to employment and progress toward economic stability. Assignments may include ION (Increasing Opportunities Now), a U.S. Department of Labor-funded program serving justice-involved youth and young adults ages 18–24.

ION-specific eligibility, curriculum, service, and reporting requirements apply when the Specialist is assigned to ION.

The Comprehensive Case Manager Specialist provides integrated participant services from outreach and recruitment through enrollment, individualized case management, workforce preparation, job development, placement, and employment retention. The Specialist manages an assigned caseload while also identifying and engaging prospective participants, cultivating employer relationships, matching participants to opportunities, coordinating interviews and placements, and supporting participants and employers after hire. The position uses strengths-based, trauma-informed practices;

coordinates referrals and supportive services; and maintains timely, accurate records and outcome evidence. This is an individual-contributor position with no supervisory responsibilities.

• Conduct outreach and recruitment to identify prospective participants through approved community organizations, justice-system partners, schools, service providers, workforce partners, and other referral sources.
• Explain program eligibility, services, participation expectations, available supports, and applicable requirements accurately and respectfully.
• Respond to inquiries, follow up on referrals, maintain a record of outreach and recruitment contacts, and support prospective participants through the application and enrollment process.
• Conduct intake, gather eligibility evidence and required consent forms, review documentation for completeness, and route enrollment recommendations or unresolved eligibility questions for authorized review.
• Track recruitment activity, referral sources, applications, eligibility determinations, enrollment conversion, and reasons prospective participants do not enroll; adjust outreach approaches with the Coordinator as appropriate.
• Build trust with prospective participants through respectful, strengths-based, trauma-informed engagement and timely follow-up.

• Assess participant career interests, skills, education, employment history, strengths, and barriers, including transportation, childcare, housing, identification, legal obligations, and other needs affecting employment.
• Develop Individual Success Plans (ISPs) collaboratively with participants, identifying employment and career goals, service needs, measurable milestones, responsibilities, and review dates.
• Manage an assigned caseload; schedule participant contacts, monitor progress, and update assessments and ISPs when needs, employment status, or program participation changes.
• Maintain regular contact with participants, monitor attendance and milestone completion, respond to missed appointments and disengagement risks, and document outreach attempts and next steps.
• Identify complex needs, service complaints, or safety concerns and consult the Case Management Coordinator promptly. Refer clinical needs to qualified providers and follow established escalation procedures.
• Use participant-centered, strengths-based, and trauma-informed practices while maintaining professional boundaries…