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Gas Service Dispatcher

Job in Southborough, Worcester County, Massachusetts, 01772, USA
Listing for: Eversource Energy
Full Time position
Listed on 2025-12-31
Job specializations:
  • Customer Service/HelpDesk
    Emergency Crisis Mgmt/ Disaster Relief, Bilingual
Job Description & How to Apply Below

Overview

POSITION: One (1) - Gas Service Dispatcher

DEPARTMENT: Gas Service Dispatch

LOCATION: Southborough, MA

STARTING RATE OF PAY: $45.35

CURRENTLY POSTED

HOURS:

Shifts are Required

Union Representation: Union Represented Position

Job Summary

Under general supervision, the Gas Service Dispatcher is responsible for processing the gas service orders for the company. These include, but are not limited to: gas emergencies, gas odors, requests for gas repair service, meter turn ons, meter shut offs, meter investigations, and meter exchanges. The department maintains a 24/7 operation and is responsible for answering the “emergency police and fire lines”.

Responsibilities
  • Process gas service orders, including emergencies, odors, repair requests, meter turn ons/off, meter investigations, and meter exchanges.
  • Assist with 24/7 operations and respond to emergency lines as required.
  • Qualifications
  • This position requires satisfactory completion of company training programs and successful passage of oral exams.
  • Must pass a pre-employment/pre-placement drug test in accordance with D.O.T. regulations. Random tests will be given.
  • Availability to work 24/7 shift work. Shifts are required.
  • Progression periods for rating required.
  • Two plus years of Emergency Dispatching Experience – EMS/Police/Fire/Gas or Utility Dispatch experience required.
  • High School Diploma or equivalent required.
  • Competencies
    • Build trusting relationships
    • Manage and develop people
    • Foster teamwork and cross-functional collaboration
    • Lead change
    • Communicate strategic vision
    • Create an engaged workforce
    • Focus on the customer
    • Take ownership & accountability
    Worker Type

    Regular

    Number of Openings

    1

    EEO Statement

    Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

    VEVRRA Federal Contractor

    Emergency Response

    Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

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