More jobs:
Collector, Finance & Banking
Job in
Southborough, Worcester County, Massachusetts, 01772, USA
Listed on 2026-10-23
Listing for:
Impact Fire Services, LLC
Full Time
position Listed on 2026-10-23
Job specializations:
-
Finance & Banking
Accounts Receivable/ Collections
Job Description & How to Apply Below
Under the direction of the Office Manager, this role is responsible for recovering revenue due in an efficient and effective manner. The collector performs a variety of collection activities utilizing sound and proactive collection techniques.
In order to succeed, this role requires effective communication skills, the ability to influence and work with a committed sense of urgency.
Responsibilities include:- Call overdue accounts for payment, 1st and 2nd calls. (3rd calls if necessary)
- Ensure collection efforts are performed with a customer service approach
- Analyze delinquent accounts and make recommendations for resolution on high-risk accounts
- Answer incoming calls/e-mails and assist customers and service managers/DM’s with questions as needed
- Enter information tracking system for all calls made to customers
- Establish and negotiate mutually satisfactory payment arrangements and follow up with customers consistently
- Initiates small claims court actions, submits proper forms to the court, and appears in court to testify
- Research disputed balances and payments. Updates Credit Bureau(s) for disputed accounts
- Process credit cards
- Communicates status of account problems on a regular basis to Office /Collections Manager
- Responsible for meeting or exceeding assigned goals
- Print, fax and email invoices to customers on request
- Work with customers, DM’s and other team members to secure payments in a timely manner
- Report on progress of collections each month to Office/Collections Manager
- Associate degree; 2-4 years relevant experience or equivalent combination of education & experience
- Proficiency with Microsoft Office suite
- Experience with Great Plains accounting system is a plus!
- Ability to work simultaneously in multiple platforms
- Excellent communication skills
- Excellent working relationship with the sales/service departments
- Ability to adapt to a changing environment
- Excellent organizational skills
- Ability to work well with co-workers and superiors
- Ability to thrive in fast-paced organization
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