Commercial Lines Associate Account Manager

Join to apply for the Commercial Lines Associate Account Manager role at Hilb Group

At Hilb Group, we recognize that our associates are our greatest asset. We promote a service‑driven culture of high performance that encourages career and professional development. This position is an in‑office role located in Southborough, MA. The ideal candidate will be motivated, well‑organized, able to prioritize and work well with a team.

• Partner with Account Managers and Producers to service existing customers as needed
• Issue Certificates of Insurance, Evidence of Property Insurance and any additional proof of coverage as needed
• Learn and assist with MA registry forms and processes
• Assist clients with inquiries, billing issues, and other service‑related tasks. Respond to client emails and phone calls in a professional and timely manner.
• Support the team in processing new business, policy renewals, endorsements, and cancellations. Ensure all necessary paperwork is completed accurately and promptly.
• Maintain accurate and up‑to‑date records in agency management systems. Assist with entering client data, policy updates, and documentation.
• Manage assorted administrative tasks related to commercial lines sales and service

• High school degree required
• Detail oriented
• Organizational skills
• Ability to prioritize
• Customer service oriented
• Excellent oral and written communication skills
• Time management skills
• Multi‑tasking in a fast‑paced environment
• Team player
• Willing to get licensed within 6 months

• Company‑paid Life Insurance, Long‑Term and Short‑Term Disability
• Medical, Dental, Vision and FSA/HSA plans
• 401(k) with company match
• Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits
• Generous PTO
• An awesome team of professionals

The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero‑tolerance policy for all forms of harassment in violation of federal, state, and local laws.

Entry level

Full‑time

Finance and Sales

Insurance