More jobs:
Program Guide
Job in
Southbridge, Worcester County, Massachusetts, 01550, USA
Listed on 2026-01-12
Listing for:
Spectrum Health Systems, Inc
Full Time
position Listed on 2026-01-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
Program Safety Guide
Location
:
Southbridge, MA - Outpatient Treatment Program
Schedule
: 5:45am - 2:15pm. Mondays and Saturdays are required, other scheduled workdays can be discussed
Pay rate
: $20.15-$23.33/hour
Benefits
:
- 401k with company contribution
- Health, dental, vision insurance
- Paid time off
- Tuition reimbursement
- Discounts on wide array of services/entertainment
The Program Safety Guide is responsible for:
- Promoting and maintaining a safe pro-social environment for clients who come to the program daily to receive their medication.
- This includes, but is not limited to greeting clients, customer service, monitoring for client and staff safety, and communicating with clients in a trauma sensitive manner that guides clients in and out of the program orderly.
- Effectively managing crowd control and monitoring for safety and alertness both in the common areas of the program, including the parking lot.
- Using de-escalation and trauma informed strategies to manage conflict among clients and visitors in the program and utilize staff support as needed.
- High school diploma or GED required.
- Prior experience working in customer service, security, and/or with individuals with substance use disorders.
- Computer experience and familiarity with Windows 2000, Microsoft Outlook and Microsoft Word required.
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