Senior Medical Administrative Secretary, Southbridge Orthopedics

Position: Senior Medical Administrative Secretary, Southbridge Orthopedics, 40 Hours, Days

Job Overview

At UMass Memorial Health, everyone is a caregiver – regardless of title. Exceptional patient care, academic excellence and leading‑edge research make UMass Memorial the premier health system of Central Massachusetts. We are more than 20,000 employees working together to heal patients, community and each other.

Position Summary

The Secretary, Medical Admin Sr provides advanced administrative clerical support to physicians, advanced practice providers and clinical staff. This role coordinates office operations, mentors administrative personnel, manages complex scheduling and serves as the primary liaison for clinical, academic and administrative functions.

Major Responsibilities

• Patient Scheduling, Registration and Coordination
  • Schedules and coordinates inpatient and outpatient visits, procedures and diagnostic testing.
  • Registers patients, verifies insurance coverage and eligibility, and secures required referrals or authorizations.
  • Assists with new patient intake, collecting demographic and insurance information.
  • Identifies urgent patient‑care needs and escalates to providers or clinical staff.
• Communication and Customer Service
  • Answers and screens phone calls, responding to routine inquiries and routing messages.
  • Greets visitors and patients, determining needs and providing information on policies and procedures.
  • Serves as liaison between patients, families and caregivers to promote timely communication.
  • Escorts patients to examination rooms and chaperones examinations as required.
• Documentation, Transcription and Correspondence
  • Transcribes medical reports from dictation and prepares correspondence, reports, memos and other documents.
  • Proofreads and edits materials for grammar, spelling, format and style.
  • Composes or prepares standard letters and forms for review.
  • Prepares, updates and maintains patient charts, records and other documentation in accordance with organization standards and HIPAA regulations.
• Meeting, Program and Faculty Support
  • Arranges and coordinates internal and external meetings; prepares and distributes agendas and minutes.
  • Makes travel arrangements for conferences, meetings and other events.
  • Coordinates residency, fellowship, clerkship, or other educational programs, including schedules, requirements and related documentation, as assigned.
• Billing and Financial Processing
  • Collects patient copayments, processes payments and maintains daily deposit records.
  • Performs on‑site charge entry for submission to billing.

Position Qualifications

• License/Certification/
  
  Education:
  
  High School diploma or equivalent.
• Preferred Education: Completion of a medical secretary, medical assistant or related vocational training program.
• Experience/Skills –
  
  Required:
  
  2 years of experience in a medical office or healthcare setting; proficiency in Microsoft Office Suite and electronic health record (EHR) systems; strong organizational, communication and customer service skills; ability to maintain confidentiality; demonstrated ability to manage multiple priorities in a fast‑paced environment.
• Experience/Skills – Preferred: Previous experience providing administrative support in an academic medical office; familiarity with medical terminology, insurance authorization processes and clinical workflows.

Physical Demands and Environmental Conditions

Work is considered sedentary. Position requires work indoors in a normal office environment.

Equal Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other status protected by law.

Respect and Diversity Statement

We are striving to make respect a part of everything we do at UMass Memorial Health. Our six Standards of Respect are:
Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

Disability Assistance Contact

If you are unable to submit an application because of an incompatible assistive technology or a disability, please contact us at talent acquisition. We will make every effort to respond to your request for disability assistance as soon as possible.

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