Lead Guest Services Associate-Cannabis

Position Summary

Lead Guest Services Associate works and manages POS stations to sell medical and recreational products. Directly support the Dispensary Manager with day-to-day operations with the retail team.

• Advise customers on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains of cannabis.
• Educate customers on the safe use of their selected cannabis products.
• Check customers' identification documents to verify that they are of legal age.
• Process customers' payments using the dispensary / retail POS system.
• Keep abreast of new additions to our cannabis product line as well as the latest industry trends through training and research; advise floor GSA on information pertaining to new products.
• De-escalation of unruly customers, reporting incidents to management if difficult situations with customers arise.
• Ensure the dispensary is clean and well-organized at all times and lead the team in assigning cleaning.
• Full awareness and training on current SOPs and recommending changes and new SOPs.
• Take inventory of cannabis products and ensure that the sales floor is adequately stocked.
• Periodically responsible for inventory tasks, including but not limited to product transfers, closing counts and deliveries.
• Take inventory of non-cannabis products and submit PO’s to ensure inventory is maintained.
• Will have periodical dispensary cleaning duties included but not limited to break rooms, bathrooms, sweeping etc.
• Will be responsible for cash handling- opening and closing GSA registers.
• Will be responsible for opening and closing procedures in the retail space including arming the security system.
• Assist with training the team, both medical and adult use GSA’s.
• Facilitate employee discounts, and exchanges/returns after collaborating with GM.
• Help to ensure that the retail space is flowing- direct break times, delegate daily tasks and ensure that GSA are following expected policies and procedures during customer interactions.
• Responsible for on-the-floor coaching, and corrective actions.
• Support the GM in recruiting, interviewing, and onboarding staff.
• Support the GM in performance reviews, and disciplinary action.
• Take lead on group huddles in sales initiatives, motivating and communicating daily goals to staff.
• Take initiatives to create and support retail enhancements and related projects.

• 2+ year in Cannabis retail.
• 3+ years of customer-facing experience in the Retail or Hospitality Industries.
• 1+ year in leadership position.
• Comfortable working with computers, preferably retail POS systems.
• Ability to learn and understand cannabinoids and the natural function of the endocannabinoid system in the human body.

• Ability to speak more than one language (preferably Spanish).
• Foundational understanding of sales and upselling of products.