Service Desk​/Maintenance Coordinator

Overview

Service Desk / Maintenance Coordinator – Southend

Full-time | Office based – Permanent | Growing Property Company

£26,500 upwards depending on experience.

As a Coordinator, you will be shown how to act as the first point of contact for customers, handling day-to-day maintenance requirements with professionalism and care. You’ll be responsible for ensuring smooth communication between clients, trades and subcontractors, while keeping everything organised and on track.

• Communicating with clients
• Coordinating diaries, planning repairs and services
• Liaising with subcontractors to arrange works
• Handling inbound telephone enquiries in a professional manner
• Logging calls and updating information on the database system
• Keeping clients updated throughout the process

• Previous experience in a helpdesk, service desk, or telephone-based customer service role is ideal
• Experience of dealing with customers over the phone
• Administration skills and computer literacy
• Confident relationship builder with excellent communication skills
• Professional telephone manner
• Own transport required due to the office location or on the 23A Southend bus route

Full-time role, office based. Includes one Saturday per month (1–3pm), with a Friday afternoon off when this is worked.

To apply, please contact Claire on / or email your CV to claire. Please do not apply through messenger.