Operational Support Officer

Operational Support Officer - Fines and Enforcement

Location: Southend-on-Sea, SS2 6EU

Hours: 37 hours per week, Monday - Friday. Monday - Thursday 8:30am - 5pm, Fridays 8:30am - 4:30pm

Pay: £12.86 per hour, rising to £13.25 at week 12

Contract: Until 31/08/2026 with a chance of extension

Working Pattern: Fully onsite

We are currently recruiting for an operational support office to join the fines and enforcement team within a respected government department. This is a fantastic opportunity to build experience in the public sector within a supportive and structured environment.

• Making outbound calls and responding to challenging/sensitive queries
• Processing administrative tasks including correspondence, write-offs, reports, and account checks
• Reviewing, managing and investigating enforcement cases
• Maintaining accurate records using in-house systems
• Data Entry

• Previous administration experience
• Strong customer service skills
• Good attention to detail and the ability to handle sensitive or challenging queries professionally
• Willingness to learn and follow processes carefully

• Ability to provide three years of referencing information
• Willingness to undergo a Standard DBS (Disclosure and Barring Service) check through Brook Street

Full in-house training will be provided.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.