Doctors Receptionist​/Administrator

Part-time receptionist/ administrator required for GP practice in Southend- on-Sea to work 25 hours per week.

Shifts will be Monday - Friday either 8am to 1pm or 1.30pm to 6.30pm, with a mix of mornings and afternoons.

You will work as part of a busy team providing administrative and reception support to the general smooth running of the surgery.

Previous System One and GP reception experience is preferable but not essential as training will be provided.

Main duties of the receptionist/administrator role will include;

Face to face and telephone communication with patients and external contacts, booking appointments, dealing with patients queries, taking messages, liaising with doctors, nurses and administrative staff.

A wide range of administrative support tasks, including scanning documents, processing prescriptions, using our online triage system and general admin duties as required.

We are a medium sized surgery looking after approximately 8000 patients, with a clinical team of GPs, Nurses and Associate Practitioners. We have a dedicated and supportive team of receptionists, secretaries and administrators who you will be working alongside on a daily basis.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way, using our online triage System, Anima.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job Responsibilities:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments. Check telephone numbers, addresses, email addresses with patients
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits and telephone consultations onto the telephone consultation screen, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
• Action repeats prescription requests following the practice guidelines and ensure that they are ready for collection by the patient within 48 hours.
• Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
• Patient notes and correspondence:
• Ensure that scanning and read-coding is up to date on a daily basis. Scanning must be double checked before being read-coded. Once letters are summarised on patients computerised medical records, they must be cross shredded.
• Ensure that all recent correspondence is available when patients are seen.
• Enter patient information onto their electronic records as required. Update telephone numbers and email addresses; liaise with secretaries for update of addresses. Update medical records as required.
• Open up premises at the start of the day. De-activate alarm and make all necessary preparations to receive patients.
• When last to leave at the end of the day, ensure that the building is totally secured, radiators, fans and internal lights are turned off and the alarm activated.
• Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice…