Accident and Emergency Receptionist

Mid and South Essex NHS Foundation Trust

The closing date is 19 July 2026

Are you highly organised, friendly, and passionate about delivering excellent patient care? We're looking for a proactive and detail-oriented individual to join our dynamic Emergency Department Reception Team.

In this varied and vital role, you'll be the first point of contact for patients, providing essential clerical and administrative support. From handling telephone enquiries and greeting patients at reception, to booking and managing appointments, you'll play a key part in ensuring a smooth and positive patient experience.

If you thrive in a busy environment, enjoy working as part of a team, and take pride in maintaining high standards of accuracy and professionalism, we'd love to hear from you.

Please note no VISA sponsorship is available for this role.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

• Undertake registration procedures, using the Careflow system, on patients presenting to the department.
• Liaise with medical/nursing staff regarding patient priority.
• Answer and resolve enquiries from patients and relatives presenting to the department.
• Obtain unit folders as and when required from medical records.
• Retrieve hospital numbers and patient information from Careflow.
• Answer and resolve telephone enquiries efficiently and politely.
• Ensure that discharge letters have been requested for all patients who have attended the department.
• Collate discharge letters to be sent to the GP surgeries.
• Gather patient notes which may be required for departmental clinics.
• Carry out filing and document imaging of patient records and miscellaneous documents.
• Photocopy patient records and documents, as required.

• Educated to GCSE level, or equivalent
• Knowledge of Careflow

• Customer Service Experience
• Experience in assisting the general public in various capacities
• Experience of working in a busy NHS environment

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Mid and South Essex NHS Foundation Trust

£25,272 a year Per Annum (Pro Rata for Part Time)