Service Delivery Coordinator

Location: Southend-on-Sea

Service Delivery Coordinator – Ventilation Hygiene

Location:

Southend-on-Sea
Salary: £28,000
-Full-time, office based
-Permanent

Are you an organised coordinator who enjoys keeping people, schedules and customers moving in the right direction?

We’re recruiting for a Service Delivery Coordinator to join an established and growing specialist in ventilation hygiene and compliance.

You’ll play a key role in coordinating duct cleaning and ventilation hygiene works, supporting engineers in the field while keeping customers informed and ensuring work is delivered efficiently and on time.

Why this role matters

You won’t simply be managing a diary.

You’ll be the person keeping service delivery on track, making sure engineers have the right information, customers know what’s happening and completed works are followed through correctly.

Your day-to-day responsibilities will include:

* Planning and scheduling engineers for planned and reactive works

* Coordinating duct cleaning and ventilation hygiene programmes

* Liaising with customers to arrange and confirm site visits

* Coordinating engineers, subcontractors and internal teams

* Preparing job information and supporting documentation

* Monitoring deadlines, KPIs and outstanding works

* Managing customer queries and helping resolve service issues

* Ensuring reports and documentation are issued within agreed timescales

* Keeping job management systems and records accurate

* Supporting completed works through to invoicing

Who we’re looking for

You don’t need previous experience within ventilation hygiene or duct cleaning, as full training will be provided.

However, experience in a service delivery, scheduling, planning, facilities or coordination role would be beneficial. An understanding of ventilation hygiene, duct cleaning or TR19 would also be advantageous.

You may currently be working as a:

* Service Delivery Coordinator

* Engineer Scheduler

* Service or Maintenance Planner

* Facilities Coordinator

* Operations Coordinator

* Compliance Administrator

You’ll be a good fit if you are:

* Highly organised and comfortable managing competing priorities

* Confident communicating with customers, engineers and internal teams

* Calm and solutions-focused under pressure

* Accurate with strong attention to detail

* Comfortable using scheduling and job management systems

* Proactive and confident in keeping work moving

* Motivated by providing a high level of customer service

What’s in it for you?

* £28,000 annual salary

* Permanent position

* Full training and ongoing development

* A supportive and knowledgeable team

* A varied role within an established specialist business

* The opportunity to develop your career within the facilities and compliance sector

If you have experience in service delivery, scheduling, facilities or coordination and are looking for a permanent opportunity where you can develop your knowledge within ventilation hygiene and compliance, we’d be keen to hear from you