Appliance Officer

Mid and South Essex NHS Foundation Trust is one of the biggest trusts in the country, following the merger of Mid Essex, Basildon and Southend hospitals in April 2020.

Main area Orthotics Grade Band 2 Contract Fixed term: 6 months (From start date) Hours Part time - 15 hours per week (2 days per week) Job --SUR-SO-8930

Site Southend Town Westcliff on Sea Salary £25,272 Per Annum (Pro Rata for Part Time) Salary period Yearly Closing 20/10/2026 23:59

Mid and South Essex NHS Foundation Trust is the onlyacute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

We are looking for a motivated individual with excellent communication, interpersonal and organisational skills who is dedicated to working as part of our friendly team.

We take pride in nurturing a supportive environment in which to work while ensuring we deliver a high quality service.

You will work within the team in the Orthotics Appliance Office to provide a smooth running clinic and Orthotics service to patients. This includes undertaking various administration tasks and purchasing goods from suppliers through hospital ordering systems.

Please note that this vacancy may close early due to the number of applicants.

*** Please note we are unable to sponsor this role***

To undertake various administration tasks such as handling post, answering the telephone to patients and staff, booking/cancelling appointments through Medway, preparing clinics ensuring all goods have been received and are put together for the Orthotist’s clinic each day, process/purchase/rotate stock or goods that have arrived or are needed for patients to either collect or have fitted in clinic, process orders from clinic, scanning documents onto CED.

Raising and generating purchase order numbers with regard to Orthotic suppliers through the system.

Process patient/staff enquiries either through face to face contact when patients collect goods or arrive for clinic appointments, via the telephone or via email.

Direct liaison with the Orthotist regarding patients, referrals, order queries, clinic queries etc. and process orders from clinic ensuring items are purchased with more than enough time for the patients next appointment.

Direct liaison with the supplier chasing missing orders, outstanding purchase order numbers, raising concerns regarding damaged goods etc. where necessary.

Direct liaison with MSK management to raise any queries or concerns where necessary.

Attend all departmental or team meetings.

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

For full details about this varied and rewarding role, please see attached job description.

Please be aware that we…