Front-of-House Bodyshop Advisor — Customer-Centric Repair

Bodyshop Advisor

Southend-on-Sea
£30,000 – £35,000 Basic Salary
Permanent | Full Time
Monday–Friday: 8:00am – 6:00pm (1-hour lunch)

Our client, a busy independent bodyshop in Southend-on-Sea, is looking for a confident and customer-focused Bodyshop Advisor to take ownership of all front-of-house duties.

This role must be filled by someone from a bodyshop environment, either an experienced Bodyshop Advisor or someone currently working as a trainee Estimator / VDA–type role who understands accident repair processes and customer handling.

If you enjoy dealing with customers, understand bodyshop workflows, and want a role with responsibility and progression — this is an excellent opportunity.

• Managing all front-of-house and customer-facing activity within the bodyshop
• Handling customer enquiries, booking vehicles in and providing regular repair updates
• Liaising with technicians, estimators, and insurers to track job progress
• Assisting with estimates, repair authorisations, and basic invoicing
• Ensuring a smooth customer journey from drop-off to collection
• Delivering high levels of customer service in a busy repair environment

• Previous experience within a bodyshop environment is essential
• Suitable experience includes:
  Bodyshop Advisor, Trainee Estimator / VDA, Accident repair customer service roles Etc.
• Strong understanding of accident repair processes and vehicle damage
• Confident communicator with excellent customer-handling skills
• Organised, professional, and able to manage a busy front-of-house workload

For further details on this Bodyshop Advisor role in Southend-on-Sea and other opportunities within the motor trade, please submit your CV to ACS Automotive Recruitment Consultancy.

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