Junior Customer Partnerships Coordinator

Position: Junior Customer Partnerships Coordinator (Permanent)
About the Role

We are looking for a driven and enthusiastic Junior Customer Partnerships Coordinator to join a growing commercial team within a fast‑paced manufacturing environment. This is an ideal role for someone early in their commercial career who wants to build strong account management skills while supporting day‑to‑day customer operations.

You’ll act as a key link between customers and internal teams—helping coordinate orders, supporting commercial activity, and contributing to a positive customer experience.

This role offers structured development and exposure to the full customer lifecycle, providing a clear pathway into more senior account management positions.

Key Responsibilities

* Support revenue and margin growth across your assigned accounts.

* Build and maintain strong working relationships with customer contacts.

* Coordinate order planning from receipt through to shipment, handling purchase orders, updating schedules, and liaising with production, purchasing, quality, and engineering teams.

* Assist in the RFQ process and support colleagues in securing new business.

* Monitor material requirements and ensure parts are ordered in line with production needs.

* Identify potential issues and work with internal teams to resolve them promptly.

* Collect and analyse customer forecast data and contribute to KPI reporting.

* Communicate customer feedback clearly to the relevant departments.

* Develop a strong understanding of customer products and sector‑specific requirements.

Skills & Experience

* Strong communication and interpersonal skills with the ability to build professional relationships.

* Experience supporting or coordinating customer accounts (manufacturing experience beneficial but not essential).

* Confident multitasker with the ability to remain calm under pressure.

* Proactive, organised, and detail‑focused working style.

* Good IT literacy (Outlook, Word, Excel).

* MRP experience is a bonus but not required.

* A willingness to learn, develop, and progress within a commercial environment.

What’s on Offer

* 25 days holiday + bank holidays (including Christmas shutdown).

* Additional long‑service leave entitlement.

* Pension scheme (auto‑enrolment).

* Free onsite parking, modern offices, and complimentary refreshments.

* Supportive working environment with ongoing development opportunities