Sales Operations & Customer Service Executive - Amazon

Position: Sales Operations & Customer Service Executive - Amazon
Location: Southend-on-Sea

We are working with a well-established business with a portfolio of reputable brands to recruit a proactive, organised and detail-oriented Sales Operations & Customer Service Executive.

The role will predominantly focus on managing customer orders across several of the company's brands, with a particular emphasis on Amazon. Working with Amazon Vendor Central and the company's internal ERP system, STYLEman V11, the successful candidate will oversee the order management process, maintain accurate product and customer data, coordinate deliveries and build strong relationships with customers and internal teams.

The ideal candidate will have 2–3 years of relevant industry experience, preferably working with major retailers, alongside strong IT skills, excellent communication abilities and the confidence to manage their own workload in a fast-paced environment.

Key Responsibilities

* Relevant industry experience – preferably 2-3 years.

* This role will predominantly but not exclusively be working with Amazon across several of our brands, using Amazon’s portal (Vendor Central) and our own ERP (STYLEman V11) to manage product, pricing, orders, ASN’s, delivery schedules.

* Ideally have worked with known retailers, Next, Debenhams, JD Sports, etc.

* Self-motivated, able to manage own workload and be a team player.

* Highly competent IT skills - Outlook, Excel, Word, PowerPoint. Would be able to pick up using the company ERP system quickly.

* Paying attention to detail while working in a fast-paced environment.

* Strong time management and communication skills.

* Strong proactive work ethic with a willingness to learn.

* Self-starter and solution-oriented and able to manage own workload.

Skills & Experience

* Ideally 2–3 years' experience in a relevant sales operations, customer service or sales administration role.

* Experience working with major retailers such as Amazon, Next, Debenhams or JD Sports would be advantageous.

* Experience using customer portals, particularly Amazon Vendor Central, alongside an ERP system.

* Familiarity with STYLEman V11 would be beneficial, although the ability to learn new systems quickly is essential.

* Strong working knowledge of Microsoft Office, particularly Excel, Outlook, Word and PowerPoint.

* Excellent attention to detail when managing product information, customer data, orders and delivery documentation.

* Strong organisational and time management skills, with the ability to prioritise tasks and manage competing deadlines in a fast-paced environment.

* Excellent written and verbal communication skills, with the confidence to liaise professionally with customers, suppliers and internal teams.

* A proactive, self-motivated and solution-oriented approach, with the ability to identify potential issues and take appropriate action.

* The ability to work collaboratively across departments while taking ownership of individual responsibilities.

* A positive attitude, strong work ethic and willingness to learn